Jackline Kairu

Dynamic and results-driven professional with experience in sales, marketing, brand representation, team supervision across leading companies including Unilever, Liberty Liquor, Nairobi Farmers Market and Safaricom. Skilled in customer engagement, market promotion, inventory management, and achieving sales targets. Passionate about building strong customer relationships and driving business growth.

Brand Ambassador at Unilever Kenya Limited (2025-06 – 2025-08)

Brand ambassador.(Unilever products).

• Promote the Brand - Represent Unilever products positively and create awareness among customers.
• Know the Products- Understand the features and benefits of all products so you can explain them to customers.
• Engage with Customers-Talk to people, give product samples, and answer their questions to build trust.
• Increase Sales- Encourage people to buy Unilever products and help meet sales targets.
• Run Promotions-Help with marketing campaigns, give out flyers, and make sure products are well displayed.
• Collect Feedback -Listen to customers' opinions and share this information with the company.
• Follow Company Rules -Stick to Unilever's guidelines and report your activities regularly.

Brand Ambassador at Liberty Drinks (2025-05 – 2025-06)

Brand ambassador.

• Promote the Brand- Represent Liberty Liquor products in a positive and professional way.
• Product Knowledge- Learn about different liquor brands, types, and their unique features.
• Customer Engagement - Interact with customers in bars, events, and shops to introduce and explain products.
• Sales Support - Encourage customers to try and purchase Liberty Liquor products.
• Marketing & Promotion- Organize tasting events, display products, and share promotional materials.
• Feedback Collection - Gather customer opinions and report to the company for improvement.
• Compliance - Follow all legal and company rules about promoting and selling alcohol.

Supervisor at Nairobi Farmer's Market (2024-11 – 2025-01)

Supervisor.

• Team Management- Supervised daily activities of staff to ensure smooth operations.
• Stock & Inventory Control -Checked stock levels, ensured proper storage, and managed product replenishment.
• Customer Service - Assisted customers, resolved complaints, and ensured a positive shopping experience.
• Sales Monitoring - Oversaw sales performance and helped achieve daily targets.
• Quality Control - Ensured products met quality standards and maintained hygiene in the market area.
• Reporting -Prepared daily reports on sales, staff performance, and inventory.

Sales And Marketing at Safaricom Shop (2020-01 – 2024-10)

Sales and marketing.

• Customer Assistance -Helped customers choose products and services that meet their needs.
• Sales Generation -Promoted and sold Safaricom products (SIM cards, phones, data bundles, M-Pesa services).
• Marketing Activities - Participated in marketing campaigns and promoted new products or offers.
• Problem Solving - Assisted customers with service issues and provided quick solutions.
• Upselling & Cross-Selling -Encouraged customers to buy additional products and services.
• Reporting & Targets - Met daily/weekly sales targets and prepared performance reports.
• Brand Representation -Maintained a positive image of Safaricom and ensured excellent customer service.

Certificate in Interior Design – Jomo Kenyatta University of Agriculture and Technology (2017-08 – 2019-04)

Kenya Certificate of Secondary Education – Vidhu Ramji Secondary School (2011-01 – 2015-11)

Kenya Certificate of Primary Education – Kamiti Primary School (2006-01 – 2014-11)