Reservation Agent - Zambia Airways
(2025-01)
- Handle reservations, bookings and issue tickets using Sabre GDS.
- Provide clients with flight quotations and itineraries tailored to their needs.
- Resolve ticket issues like reissues, date changes and cancellations.
- Prepare and submit sales reports.
- Offer after sales support including flight reminders, changes and feedback
Airport Representative - Zambia Airways
(2025-01)
- Ensure smooth check-in and timely boarding of all passengers.
- Issue last minute tickets and resolve onsite ticketing issues.
- Liaise with the ground handling team to ensure on time departures.
- Provide personalized assistance to passengers requiring special services.
Sales Executive - Zambia Airways
(2025-01)
- Conduct field sales to promote the airline, create product awareness and acquire new customers.
- Respond to customer inquiries via social media platforms to boost brand engagement and visibility.
- Conduct regular visits to travel agencies to promote services and build strong partnerships.
Quality and learning trainee - Crowne Plaza Nairobi, JKIA
(2024-01 - 2024-04)
During my internship I;
- Analyzed guest feedback on online platforms to improve service delivery.
- Maintained and updated staff Merlin accounts.
- Assisted in staff training, orientation and onboarding of interns and new employees.
- Attended KPI meetings
- Conducted internal audits and scheduled training programs
Trainee chef - Karen Country Club
(2019-08 - 2019-11)
During my internship I;
- Prepared pastries, baked and creatively decorated cakes.
- Assisted in meat preparation including deboning and marination.
- Gained experience in multiple cuisines and fine dining plating techniques.
- Managed food market outside catering and buffet service during events.
Trainee chef - Nairobi Safari Club
(2018-10 - 2018-12)
Under my training program I;
- Rotated across barista, garde manger, pastry, saucier, butchery and entrementier sections.
- Prepared meals for buffet breakfast, lunch and dinner
- Managed the pizza section and prepared cocktail snacks.
- Maintained HACCP standards.
- Facilitated room service.
Trainee Chef - Boma Inn
(2018-05 - 2018-07)
- Practiced stock rotation and sanitation compliance.
- Prepared pastries and various meat dishes
- Checked kitchen inventory and supported chefs across various stations.
