Jackline Mwelu
Customer Support Engineer at MyISP LTD
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About
My keen skills are well demonstrated in my over 10 years in the field of telecommunication, where my attention and Customer Service experience were essential to the success of my team.
I have acquired an understanding of the concepts and responsibilities required for the subject position, as well as how to meet and exceed goals and standards set by the companies that I have had the pleasure of working for.
I believe I am prepared to handle the exciting challenges that this position presents.
Experience
A highly motivated Telecommunication Professional with 6 years of experience driving business relationships that result in new customer acquisition, adoption and revenue. Adept in establishing and maintaining professional understanding of customer base to ensure maximum customer satisfaction. Proficient in Internet Service Provider operations cutting across Tier 2 & 3 companies.
A skilled communicator able to provide constructive and insight-filled conversations with customers, business partners, peers and managers. A result oriented and focused on delivering solutions with the business bottom line in mind.
Education
TECHNO BRAIN INSTITUTE Two months Cisco course.
RAILWAYS TRAINING INSTITUTE: Diploma in Telecommunication Engineering.
(MAY 2009-NOV 2011) (Mean grade- PASS)
ST. ANNE’S GIRLS HIGH SCHOOL: Kenya Certificate of Secondary Education
EMBU (Mean grade- B-) (JAN 2004-NOV 2007)
