Jackline Opiyo

As an experienced, analytical, and professional with over 6 years of extensive experience, I have acquired skills in accounting, office administration, customer experience, sales and marketing.

Administrative Assistant.

Nakuru War Memorial Hospital

• January 2018 – January 2023

Duties and Responsibilities

Staff recruitment coordination including advertisement and facilitating interviews with the support of the hospital matron.

Supervision of the receptionist to ensure that they provide top notch services and also assisting clients and patients as required.

Organizating for staff training i.e through CME's e.g Diabetes Awareness etc.

Reviewing the cost sheet of discharged patients for accuracy and completion to prepare billing statements and maintaining patients confidentiality.

Processing refunds for overpaid accounts, establishing payment arrangements with patients, monitoring payments, following up with patients when payment lapses occur, making bank deposits and handling petty cash.

Handling daily entry of critical data of financial transactions in the QuickBooks.

Organizing training sessions, participating in conference, coordinating all travel arrangements and meetings planning and participation.

Preparing billing statements for insurance companies, patients, and other third parties. General budgets preparations and review.

Managing office supplies, ensuring proper filing and documents management.

Communicating with patients and health insurance companies regularly to ensure all invoices are paid on time and also analyze invoices and data

Serving and protecting the hospital's image by adhering to professional standards, hospital policies, procedures and maintaining great relationship with all partners.

Regional Sales Representative – Rift and Upper Eastern Region

SBC Kenya Ltd

• March 2015 to July 2017

Duties and Responsibilities

(a franchise bottler and distributor of Pepsi-Cola products.)

Met with suppliers and managed stock distribution by negotiating cost prices, ordering stock, and agreeing on timescales and delivery dates for the region.

In charge of critical supermarkets in the region, including Nakumatt, Chandarana, Tusks’, and Naivas.

Acquired and fought new market opportunities and maintained them.

Monitored slow sellers and reported to management for necessary action, e.g., reducing prices or setting promotions as necessary.

Handled stock movement and considered markdowns, inter-branch transfers, promotions, or clear outs.

Key achievements and results

Successfully introduced and acquired new clients, i.e., Quickmart, Jamaa, Rihab mart, and Woolmatt Supermarkets, which has since increased the company's profit margin for the region from the initial ksh.11, 000,000 to the current ksh.33, 000,000 per month.

Developed strong relationships with customers – maintained cordial relations with existing and new customers.

Instrumental in carrying out campaigns, including product presence, banners, and use of posters which has since improved brand positioning.

Accountant/ Administrative Assistant

Safisana Home Services Limited

• May to December 2014

Duties and Responsibilities

Prepared tenders/prequalification and striding and pitching to win new business.

Providing logistical travel arrangements for board members and staff, accomodation booking and ensuring security.

Entered all daily accounting data in QuickBooks, computed and ensured that on time, monthly statutory payments, including VAT, PAYEE, NSSF, and NHIF, were made to the relevant authorities.

Processed all Payroll systems as required and reconciled supplier statements daily and weekly.

Handled all aspects of the sales ledger, raising invoices, re-issuing invoices, and raising credit notes.

Assisted with credit control, chasing debt via telephone, email, and letter allocating incoming payments on the ledger.

Managed petty cash, ordering &; maintaining relevant office supplies.

Key achievements

Successfully acquired new businesses through tenders. This led to increased sales revenue of over 90% growth within seven months.

Implemented welfare and safety initiatives, including protective clothing while cleaning, safety in the working environment, staff tea, and tea breaks.

Effectively introduced Quality Management Systems, i.e., Client Check Sheets/Customer Follow-Up programs and job cards with the help of housekeeping executives.

Assisted in forecasting, planning, and implementing corrective measures to improve customer satisfaction and efficiency.

Accounts Assistant

Crater Automobiles Limited

• November 2013 to April 2014

Duties and Responsibilities

Made accurate and timely appropriation of all account-related documentation.

Reconciled all accounts and forwarded them to the Accounts Manager.

Made submissions of the daily accounts reports for the Parts, Service, and Sales Department.

Key notable achievements and results

Assisted the Accounts Manager in introducing the daily reconciliation reporting to create accountability and efficient management of the department.

Submitted all receipts daily for imprest management.

Bachelors of Business Administration: Kenya Methodist University; 2010 to 2013.

Kenya Certificate of Secondary Education: St Mary's Lwak Girls High School; 2006 to 2009

Certificate in First Aid Training Course; By Kenya Red Cross; August 2012