Administrative assistant & Operations Specialist
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Accurate, thorough, detail oriented and persistent individual with 10+ years of experience in administrative duties,
document control, service desk & operations management & to work in a place where there is a need for a variety of management skills including operations, facilities management, O&M-trades, service desk, data management, technical computer proficiency, business intelligence and database program use.
SAFI ENGINEERING SERVICES LTD. AFGHANISTAN-KABUL (LOGCAP IV)
Locations: AUSTRALIAN EMBASSY, U.S EMBASSY, EMBASSY OF INDIA, FINLAND EMBASSY,
European union delegation & WORLD BANK
Departments: Operations Department, Service desk & Facility Management Department.
Administrative Assistant, Operations Specialist & Document Control - Jul 2017– 2023 July v Developed, prepared & presented program reports to the company management & our associates.
v Created & compiled CDRL reports & Sitreps from collected data on ongoing or completed projects to the relevant departments as required.
v Reviewed documents in a timely manner prior to issuing to the designated departments.
v Archived inactive records, receipts, invoices, technical inspections, work order requests and various departmental documents v Maintained & tracked comprehensive program records, collected & inputted statistical data,
created reports from the analyzed information onto spreadsheets & sent to various departments management via outlook.
v Point of contact in Kabul on 24/7 emergency call outs & logging in Work Order Requests on unscheduled equipment failure from the Maximo database system.
v Dispatched various emergency teams on reported unscheduled equipment & facility breakdown.
v Consulted, interacted & collaborated with our international partners & clients to facilitate the successful implementation of new & revised policies, programs, and procedures to ensure the implementation and administration of our programs objectives.
v Supervised the service desk operations on Work Orders, billing systems, equipment & property
Logs to be updated on to the MAXIMO database management system.
v Verified the accuracy of data collected from field then submitted the information on to the
MAXIMO database system for necessary departmental action.
v Researched and analyzed the best methods and practices relative to the desired achievements of the department’s goals and the company’s operating objectives and procedures.
v Prepared, processed, submitted proposals & quotations for received requests on special projects via outlook.
v Developed, prepared & submitted the required Power Generation department’s technical proposals for the company.
v Created & presented PowerPoint presentations on awarded projects to company management &
clients.
v Planned, created & initiated the company’s Health & Safety policy.
v Generated, processed & submitted invoices on work orders to our clients.
v Maintained the Master Schedule of work (MSOW) on scheduled and unscheduled maintenance on various facilities & equipment on a timely manner.
v Managed office transition from paper invoice to online invoicing.
v Trained administrative assistants on customer service and other office procedures, including maintaining files and sending correspondence.
v Processed & presented assembled warranty cases & analyzed logistical reports through spreadsheets, outlook & on to the MAXIMO database to our partners & associates in Europe &
Dubai.
v Planned & participated in conference calls with management in Europe & U.A.E tracking inbound
& outbound shipments.
v Participated in meetings with the embassies project managers for various projects.
v Developed the numbering and records for NMC, FMC facilities & equipment.
v Planned, generated & submitted O&M different levels of Preventive maintenance services to facilities including plumbing, electrical, construction & generators on the MAXIMO database.
DYNCORP INTERNATIONAL (LOGCAP IV AFGHANISTAN)
Locations: CAMP LEATHERNECK, CAMP BASTION, CAMP TOMBSTONE & KANDAHAR AIR FIELD
Departments: Facilities Management Group, Service Desk, Operations & Management.
Administrative Assistant, Document Controller & Service Desk Specialist (FEB 2011– Jan
2016)
v Maintained files, records, compiled reports and processed operational documents in a timely manner.
v Monitored requests & executions of LOTDs by intended departments to ensure 100% compliance on contractual requirements as directed by the SOW.
v Updated the master schedule of work tracker (MSOW) with new facilities addition or removal as per S.O.P.
v Coordinated the scheduling of preventive maintenance through outlook & spreadsheets.
v Maintained 100% Service Desk, Operations & Management history jackets and archiving documentation.
v Analyzed collected information for the creation, updating, submitting daily & weekly trades departments SITREP reports to managers for perusal.
v Handled calls & walk-in, Service Desk & Departmental Work Order requests then directed to various response teams as per the categories Emergency, Urgent and Routine as per the SOP.
v Monitored, created & updated Work orders on the company database management systems to meet contractual requirements i.e. DYNMRO & FMX systems.
v Accurately labelled and maintained records for Non-Mission Capable (NMC), Full Mission
Capable (FMC) facilities & equipment in a timely manner as per the requirements of the S.O.P.
v Coordinated departmental personnel general & safety meetings.
v Prepared and submitted accurate & timely detailed reports on scheduled and unscheduled work as per SOW to the management.
v Assigned new military numbering system once facilities & equipment that had been accepted as per the LOTD’s on to the company’s Density list for tracking and maintenance purposes.
v Generated & tracked all facilities & equipment’s new Technical Inspections (TIs).
v Oversaw the Quality Control (QA/QC) weekly, monthly, quarterly and annual Compliance reports.
v Tracked & managed all deficiencies on Service Desk Work Orders & corrections.
v Organized, planned & maintained a key Log for military & company issued vehicles, tools &
equipment.
v Oversaw departments logistical operations of shipped materials and tools required for preventive maintenance.
v Proactively managed the departments fire warden requirements as per fire departments trainings
& requirements.
v Maintained records of facilities & equipment scheduled for disposal activity by military DRMO.
v Coordinated with various Operations & Management departments teams on the processing of
Letters of Technical Directions (LOTD) reports to meet operational objectives.
v Located and corrected data entry errors & maintained logs of activities on completed work &
reports.
v Received & responded to client emergency calls and dispatched various trades department teams on a timely manner.
v Organized & Processed the departmental vacation planning of colleagues travel and accommodation process.
2007: International Computer Driving license (ICDL)
2008: A+ Computer Hardware and Software Maintenance
2009: N+ Network Maintenance and System Administration
2010: CCNA, Cisco Certified Network Associate
2020: Perkins Service Technician Certification
2020: Perkins Office Ethics & Conflict Management Certificate
