Jackson Mambo

Visionary technical leader with a proven track record of engineering excellence, product innovation, and agile transformations. Adept at driving complex, high-impact projects while aligning technical strategy with business goals. Passionate about building resilient, scalable, and high-performing systems that ensure operational excellence.

A catalyst for change, fostering a culture of continuous improvement and customer-centric solutions. Strong expertise in driving digital transformation, cloud adoption, and enterprise architecture to ensure seamless business scalability. Adept at leading cross-functional teams to develop robust, high-performance solutions while ensuring compliance with industry standards, best practices, and security protocols.

Demonstrated ability to enhance system resilience, automate workflows, and integrate cutting-edge technologies to optimize service reliability and customer experience. Proven track record of managing full product development lifecycle, from ideation to deployment, ensuring seamless coordination across engineering, QA, and DevOps teams. Skilled in fostering a culture of continuous learning, empowering teams to exceed performance benchmarks and drive innovation.

Project Manager at Mercury Payment Services LLC. (2025-06 – Present)

Working for Central Bank UAE project Under Al-Etihad Payments

• Providing technical support and guidance for Issuers, Acquirers, Network Schemes; managing the onboarding process on Jaywan local card scheme and establishing strong technical relationships throughout the product lifecycle, from initial setup to production environment support.
• Reduced onboarding time by 30% through process optimization and implemented new feedback mechanisms that improved client satisfaction ratings by 25%.
• Responsible for driving delivery across complex initiatives, creating project governance, and managing all the stakeholders.
• Managing and ensuring compliance with PCI DSS standards; and other relevant industry regulations, ensuring that payment systems are secure and meet the highest standards of privacy and data protection.
• Managed card issuing/Acquiring and processing platforms, integrations, APIs, payment gateways, and third-party solutions, ensuring seamless connectivity across banking, card payments, and digital channels.
• Work closely with cross-functional teams including engineers, operations, and client services to ensure successful project execution, from initial concept through to launch and post-launch support.
• Leverage feedback and data-driven insights to continuously improve Company's payment products, enhance operational efficiency, and ensure client satisfaction; Keeping up with the latest trends in the payments industry to introduce innovative solutions.

Senior Technical Lead/Acting Project Manager at HCL Technologies (2023-06 – 2025-06)

Client: Emirates National Bank of Dubai (ENBD)/Emirates Islamic- Dubai, UAE.

• Spearheaded the design of complex architectural solutions as a Subject Matter Expert (SME), significantly impacting the efficiency, scalability of ENBD's card services and ensuring alignment with product reports/essential documentation (BRD, HLD, FSD).
• Experience working in Agile, Waterfall and Hybrid delivery environments, coordinating business and technical teams to deliver complex payments initiatives.
• Engaging with internal and external stakeholders to communicate progress, challenges and presenting tactical strategic options as a commitment to project success.
• Acting as a trusted advisor to stakeholders, ensuring that every product initiative drives revenue growth, improves customer engagement, and strengthens the organization's position in the payment's ecosystem.
• Successfully guided the development and implementation of new digital services, fostering cross-functional collaboration and delivering innovative solutions aligned with the bank's digital transformation goals.
• Effectively managed the creation and execution of project plans, CRs (change requests) and enhancements, ensuring timely delivery of critical business requirements. Managed multiple concurrent projects and prioritized resources, dependencies, and deliverables to ensure timely and controlled execution.
• Documented meeting minutes, decisions, actions, owners, deadlines, and follow-up activities to ensure accountability and timely resolution of project matters.
• Provided effective mentorship to direct reports and colleagues, fostering a collaborative and high-performing team environment, which contributed to increased team productivity and knowledge sharing.

Product Engineer (Cards & Payments) at SR Intelligent Technologies (2019-12 – 2023-06)

Client: Emirates National Bank of Dubai (ENBD)/Emirates Islamic- Dubai, UAE.

• Successfully managed complex card processes, including seamless integration with various Card Management Systems (Way4/Vision plus, Base 24, Finacle), and ensured thorough UAT/SIT testing across diverse platforms (Finacle, CRM, Tibco, IVR, ERP, POS/ATM, VCAS, EDW, Citrix, WRT, PCMS, WhatsApp Banking, Internet/Mobile banking, GGS).
• Hands-on experience across the end-to-end card lifecycle: Issuing/Acquiring, authorization, settlement, and dispute management— along with exposure to platforms such as MPGS and CyberSource.
• Strong understanding of card transaction flows; ISO 8583 messaging, REST/SOAP APIs, middleware, databases, payment interfaces, and system integrations.
• Effectively managed Production Recovery (PR) and Disaster Recovery (DR) activities for critical card applications, ensuring system stability and minimizing downtime through rigorous sanity checks.
• Supervised targeted process changes based on key data findings, leading to improved efficiency and accuracy within Payment operations.
• Drove successful integration with payment schemes, ensuring Company's solutions meet industry standards and provide enhanced functionality for clients.

Senior Technical Specialist (E commerce) at I & M bank Ltd. (2016-06 – 2019-12)

• Enforced strict compliance with Central Bank (CBK) and Card Association (Visa, MasterCard, Union Pay, AMEX, Dinners) standards, significantly reducing risk and ensuring secure e-commerce transactions.
• Enhanced datasets for risk-based authentication, leading to the successful implementation of 3D security, Tokenization, reducing fraudulent e-commerce transactions and chargebacks.
• Successfully integrated e-commerce merchant websites with the bank's payment gateway, providing comprehensive technical support and facilitating seamless online transactions. Also reviewing merchant accounts, performing investigation and diagnosing merchant account configuration issues.
• Processing of incoming/outgoing files; to and from, VISA/MASTERCARD and all other interfaced systems to ensure timely delivery of reports for users.
• Provided thorough training and knowledge transfer to onboarded merchants, empowering them to effectively utilize banking services.

Bachalor of Science (Computer Engineering)