Jackson Mbugua

To deliver high quality security and risk management services with dedication, professionalism, and attention to detail, while contributing to the safety of people, assets, and operations in line with organizational objectives.

Senior Security Supervisor - GTC / Pan Pacific Serviced Suites Nairobi - Nairobi

(2024-11)

• Oversee daily security operations and enforce SOPs.
• Supervise, train, and evaluate security officers.
• Manage CCTV, access control, and alarm systems.
• Conduct patrols, inspections, and risk assessments.
• Coordinate emergency response with external agencies.
• Implement VIP protection and guest safety programs.
• Investigate incidents and prepare management reports.
• Ensure compliance with legal, safety, and regulatory standards.

Operations Manager - Edema Protective Services Limited

(2024-01 - 2024-09)

• Directed daily security operations across multiple sites.
• Developed SOPs and emergency response procedures.
• Supervised recruitment, training, and deployment of personnel.
• Conducted risk assessments and implemented mitigation plans.
• Investigated security breaches and reported findings.
• Liaised with law enforcement and external partners.
• Oversaw asset protection, access control, and surveillance.

Security Supervisor - Crown Plaza Hotel

(2022 - 2023)

• Supervised and managed hotel security team.
• Oversaw CCTV, access control, and surveillance systems.
• Responded to emergencies including fire, medical, and security threats.
• Conducted patrols, inspections, and access control monitoring.
• Investigated incidents and produced detailed reports.
• Trained and mentored security staff on hotel security protocols.
• Collaborated with hotel departments for guest safety.

Senior Security Supervisor - Radisson Blu Hotel

(2018 - 2021)

• Supported the Head of Security in daily operations.
• Monitored compliance with safety and security standards.
• Coordinated guest safety and emergency response.
• Maintained departmental inventory and records.
• Delivered staff training and mentoring.
• Built strong interdepartmental communication for seamless security delivery.

Security Supervisor - Radisson Blu Hotel

(2015 - 2018)

• Supervised security team and daily hotel operations.
• Responded to incidents including theft, medical emergencies, and fire.
• Conducted patrols, crowd control, and access checks.
• Investigated and documented security breaches.
• Participated in VIP and guest protection.
• Ensured compliance with hotel policies and safety regulations.

Diploma - Forensic & Criminal Investigations - Kenya Institute of Criminal Justice (2009 - 2011)

Kihara Secondary School (2005 - 2008)

Kamuiru Primary School (1997 - 2004)