Jacky Njoki

I seek to apply my knowledge and experience in a dynamic, competent, and fast-growing business firm or organization that will enable me to attain the set goals and objectives. Results oriented with ability to work well with minimum supervision. Excellent communication and interpersonal skills. Competent, diligent, and aggressive. Client focused with courtesy and high integrity. Self-motivated and keen to detail.

Lead Generator at Absa Bank (2025-07 – 2026-06)

• Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of all Absa Bank Retail products and services.
• Provide direct “hands on” sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales.
• Participate in specific product campaigns by ensuring that the products are explained to customers.
• Own and manage personal products & channel sales targets to contribute towards the direct sales objectives and targets.
• Refer to the appropriate area of delivery for specialist product help or advice (e.g., Schemes or Mortgage) when uncertain about the product delivery or application process.
• Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
• When selling loans to Retail customers, complete financial analysis and statement review on customer accounts.
• Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.
• Build relationships with internal service providers (Operations and the KYC Helpdesk) to ensure a quick turnaround time of escalated queries and complaints.

Accountant at Solidarity Auto General Supplies Limited (2019-08 – 2020-02)

• Printed, compiled, and submitted tender documents in compliance with company and client requirements.
• Prepared, signed, and stamped tender documents for official submission.
• Followed up on tender applications to track progress and respond to queries or requests.
• Processed payroll and ensured timely payment of employee salaries and statutory deductions (e.g., PAYE, NHIF, NSSF).
• Supervised junior staff by delegating tasks, monitoring performance, and ensuring timely completion of work.
• Responsible for signing interns weekly report forms and tracking their progress.
• Organized and maintained both physical and digital filing systems for financial and administrative records.
• Maintained accurate records of employee payments and prepared supporting documentation.
• Managed accounts payable and receivable, including invoice processing and reconciliation.
• Liaised with suppliers, clients, and service providers regarding financial matters.
• Ensured compliance with accounting standards and internal controls.

Direct Sales Representative at Kenya Commercial Bank (2015-08 – 2016-08)

• Opening retail accounts for customers
• Issuing personal loans to clients
• Management of client’s loan portfolios
• Ensuring disbursement of funds has taken place.
• Making call visits for verification of client’s documents
• Creating awareness on credit cards
• Facilitation of mobile banking and internet banking
• Telemarketing and follow-ups.
• Attending to customers’ queries through provision of ample customer care services
• Provision of financial advice to customers
• Establishment of a clientele base

Accounts Intern at Indo Africa Finance (2015-04 – 2015-08)

• Opening retail accounts for customers
• Telemarketing the company’s products
• Online marketing according to clients’ preferences
• Maintenance of client loan portfolios
• Processing loans for customers
• Liaising with the credit officer in ensuring disbursement of funds to clients
• Reporting my daily work plan to the Human Resource Manager
• Attending branch meetings and reporting my daily schedule to the Business Development Manager
• Assisting in teller duties as assigned using the Bankers Realm Module

Bachelor of Commerce – Second Class Honors – University of Nairobi (2007 – 2011)

Certificate in MS Office – Fanusi Study Center (2006-02 – 2006-06)

Kenya Certificate of Secondary Education (KCSE) – Consolata School (2001 – 2005)

Kenya Certificate of Primary Education (KCPE) – Sacred Heart Kyeni (1992 – 2000)