Customer service and Public relation Specialist
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A customer service and communications professional with more than 5 years of invaluable experience,
highly focused with comprehensive knowledge and understanding of customer service,
communications, and quality analysis roles.
-Building sustainable customer relationships through open and interactive communication with customers at every point of contact.
Identifying and handling complaints through the provision of appropriate solutions and alternatives within the set time limits and follow-up to ensure resolution.
Escalating unresolved customer complaints to relevant departments/supervisors for further action and relaying feedback.
Persuading customers to reconsider canceling loans applied due to failures in internal processes.
Certificate in Wow Customer Service Experience, Image, and business etiquette training
-Dolphins Training and Consultants Ltd,
Bachelor of Purchasing & Supplies Management – (JKUAT),
2011 - 2014
