Jacqueline Wamaitha

I am a graduate from the University of Nairobi, class of 2016. I was awarded Second class, Upper division honours in Psychology and Environmental Studies. During and after campus I ventured into business that mainly dealt with importation of beauty products from China and the United States of America, to Kenya.

I later sought formal employment in a floriculture export company based in the Jomo Kenyatta International Airport, as an Administrative Assistant, then Personal Assistant to the Managing Director.

This year, I got employed as the Managing Supervisor at a night club near Nairobi CBD. It was a great opportunity for growth as I learnt alot especially in that kind of environment. I was in charge of the staff, so the experience boosted my leadership skills and my teamwork skills.

CLIENT RELATIONSHIP & OPERATIONS ASSOCIATE (CONTRACT) - Reframe Studio - Nairobi, Kenya

(2024-11 - 2025-02)

• Served as a primary operational liaison for corporate and non-profit accounts, translating client needs into clear actions and maintaining strong working relationships.
• Coordinated internal timelines and campaign rollouts using digital project-management systems, including Asana, Trello and ClickUp.
• Worked with leadership to prepare pitch decks, gather project information and coordinate stakeholder meetings for upcoming bids.
• Maintained organised client records, digital assets, contract milestones and project logs to support smooth administration and compliance.

ASSISTANT SALES MANAGER - Lifestyle Villas - Nanyuki, Kenya

(2024-01 - 2024-11)

• Coordinated viewing calendars, site visits and stakeholder schedules for high-value property clients, ensuring appointments were organised and followed through.
• Managed day-to-day client communications, filtered enquiries and escalated priority matters appropriately.
• Coordinated procurement, supplier requirements and external contractors to support property readiness and operational continuity.
• Tracked booking payments and operational expenses and prepared information for management review.

MANAGING SUPERVISOR - XS Millionaires Club - Nairobi, Kenya

(2023-03 - 2023-11)

• Directed daily operations and supervised a multi-department team across service, hospitality and security functions in a fast-paced environment.
• Served as a senior point of contact for guest escalations and operational issues, resolving problems professionally and promptly.
• Coordinated staff assignments, VIP bookings, events, promoters and hosts to support smooth service delivery.
• Monitored inventory and operational supplies and worked with management to maintain required standards.
• Handled sensitive business information and prepared operational updates for management.

EXECUTIVE ADMINISTRATIVE ASSISTANT - WIMAR Flowers Ltd - Nairobi, Kenya

(2014-02 - 2018-06)

• Provided direct administrative and executive support to company directors, helping coordinate schedules, appointments, travel and day-to-day priorities.
• Managed business calendars and resolved scheduling conflicts to help protect leadership time and maintain smooth meeting coordination.
• Coordinated domestic and international travel arrangements, including flights, accommodation, local transport, detailed itineraries and related expense documentation.
• Prepared professional correspondence, organised documents and supported meeting administration and follow-up actions.
• Maintained confidential corporate, HR and onboarding records with discretion and attention to detail.
• Coordinated communication between senior leadership, international buyers, agricultural growers and other stakeholders.
• Supported procurement and administrative processes and ensured requests were followed through to completion.

Bachelor of Arts - Psychology & Environmental Studies - University of Nairobi (2012-05 - 2015-11)