James Abuga

As a records and archives management professional awaiting a degree in Records and

Archives management from moi University, I have amassed 4years experience from working at NEMA on attachment, Equity Bank, Laptrust and KCB Bank. This has enabled me to develop specific records and archive management experience and add valuable transferable skills necessary for this industry. I possess mastery of records and archive database management; which would come in handy in achieving your organization’s goals and objectives. Currently out of work due to end of attachment period, looking for a records and archives management position to improve operations, increase profitability and enhance growth. Successfully migrated the Equity bank record to the central archive for stora

LAPTRUST APRIL 2013-MARCH 2014

POSITION: DIGITIZATIN CLERK.

DUTIES AND RESPONSIBILITIES  To install the Electronic data management system for records and archive management for the organization.  Making an audit of the digitized records to see the legibility of the records that were electronic.  To maintain the digitized records database in the system that the records are stored and can be accessed by users.  To train the users on how to access and retrieve the records from the system.  To train users on how to store digital records in the database.  Creating the security privileges on the system for the users thus making the records in the database secure from venerable users.  Creating an offline backup system for retrieval purpose in case of damages.

ACHIEVENTMENTS

Throughout the tasks that I was assigned I managed to lead my team to successfully implement the EDMS system in organization. It involved proper arrangement of filling system and having efficient digitization systems in place through this it helped the organization to up stand there operations efficiently to the clients and day to day running.

DIGITIZATION CLERK. KCB Apr 2010- Mar 2011

Duties and Responsibilities  Capturing accounts opening of the clients to the system.  Creating weekly report for the management.  Creating access to the system users on the branch and the head office.  Responded promptly to customer inquiries.  Handled system failures for the client records.  Processed orders, forms, applications and requests.  Obtained and evaluated all relevant information to handle product and service inquiries.  Kept records of customer interactions and transactions.  Maintained customer databases.  Provided feedback on the efficiency of the customer service process.

RECORDS AND ARCHIVE CLERK

EQUITY BANK JUNE 2014– APRIL 2013

Duties and Responsibilities  Maintained the filling and labeling of the records that were to be archived  Led a team of records clerks to sort and arrange the records in a proper and easily retrieval process.  Effectively managed and solved customers’ complaints from lack to trace records.  Built and maintained effective working relationships with operational colleagues and workshop staff.  Acted as a mentor to other members of the records and archive management team.

Achievements.

Successfully managed to migrate the Banks records to their central archival center thus creating more working space and help the retrieval process to be efficient and effective thus customer satisfactory was high.