James Karisa

I am a graduate of the University of Nairobi, where I earned a Bachelor of Arts in Design and graduated with upper second-class honours. I worked as an Operations Associate (AI Training Data Contributor) in the Global Workforce Department at Fuzu (Fuzu Services Mauritius – KE Branch), where I supported operations for Uber Technologies from 11 December 2023 to 11 June 2026. I also have two years of experience as a customer support representative, providing timely customer assistance, resolving enquiries, and delivering excellent customer service across multiple communication channels.

Through my experience as an operations associate, customer support representative, creative designer, and web administrator, I have developed strong organisational, communication, and problem-solving skills. I have managed daily operations, maintained websites, supported customers, coordinated multiple tasks, and collaborated with teams to ensure efficient business processes.

Creative Designer/Attachment at Terra Nouva (AMREF Kenya, European Commission) (2006 – 2006)

Collaborated with team members to develop creative designs, maintained brand consistency while gaining hands-on experience in design and visual communication.

Creative Designer / Web Designer / Web Maintenance at Renovate Bathrooms (2016-01 – 2018-12)

Designed engaging visual content, developed and updated website, and ensured website functionality, performance, and content accuracy. Maintained brand consistency across all designs, created marketing materials, managed website updates, and collaborated with teams to deliver effective creative and web solutions.

Web Maintenance / Customer Support at Kireti Production (2018-01 – 2020-12)

As a Web Maintenance Specialist and Customer Support Representative, I managed website content and functionality by updating pages, troubleshooting technical issues, and ensuring an accurate, user-friendly online experience. I also provided timely customer support by responding to inquiries, resolving issues, and delivering professional assistance through multiple communication channels while maintaining high levels of customer satisfaction.

Creative Graphic Designer at Bangbet (Kenya, Nigeria, Ghana) / Betsure Uganda (2020-01 – 2023-12)

I was responsible for developing visually engaging designs that communicated the brand's message across digital and print platforms. I created marketing materials, social media graphics, advertisements, presentations, and other visual content while ensuring consistency with brand guidelines. I collaborated with marketing, content, and product teams to produce creative solutions that attracted, informed, and engaged target audiences.

• Corporate marketing communications department

Operations Associate (AI Training Data Contributor) at Fuzu / Uber Technologies (2023-12 – 2026-06)

Created, curated, analysed, evaluated, edited, reviewed data used to train AI, managed daily operations and coordinated multiple tasks.

• Global workforce department

Bachelor of Arts in Design – University of Nairobi (2003-01 – 2007-12)

Kenya Certificate of Secondary Education (KCSE) – Sunshine Secondary School (1999-01 – 2002-12)

Kenya Certificate of Primary Education (KCPE) – Wanja and Kim Comprehensive School (1990-01 – 1998-12)