James Masika

Results-driven Cash Operations & Reconciliations Team Lead with over 7 years of experience in secure logistics and back-office operations in the private security sector. Proven track record at G4S Kenya, directing high-volume cash processing and end-to-end reconciliation across ATM, BNA, and CDM networks. Expert in optimizing workflows and maintaining 100% vault and General Ledger accuracy through rigorous 3-way balancing, independent checks, and regular audits.

A strategic leader adept at managing high-performing teams to exceed stringent KPIs and Service Level Agreements. I possess in-depth knowledge of Cash Reconciliation and Operational Controls, and the Mandatory Security Principles.

Cash Operations and Reconciliations Team Lead at G4S Kenya Limited – Cash Service Solutions (2022-01 – Present)

• Reconciliation Governance: Directs end-to-end reconciliation for extensive ATMs, BNAs, and CDMs networks, maintaining 100% accuracy across bank balance reports, physical vault holdings, and internal general ledgers.
• Strategic Risk Mitigation: Engineers advanced detection protocols to identify financial anomalies and variances early, implementing corrective actions that virtually eliminate financial leakage and operational losses.
• High-Performance Leadership: Manages and mentors a cross-functional team of reconciliation officers and tellers, consistently surpassing 95% of performance targets across all daily, weekly, monthly, quarterly, and annual KPIs.
• Operational Excellence: Redesigns staff training and onboarding frameworks, reducing "time-to-productivity" by 30% and ensuring a rapid response to evolving operational demands.
• Regulatory Compliance: Ensures 100% adherence to reconciliation and operational cash controls, global mandatory security principles, and financial regulations through rigorous internal audits, keeping the department "audit-ready" at all times.
• Contractual Integrity & Claims: Streamlines the claims management process, accelerating the verification and reimbursement cycle to ensure full compliance with client SLAs and contractual obligations.
• Financial & Technical Command: Highly proficient in utilizing data-driven insights from systems like CASH360, Eviper, and Vault Management System to identify trends, manage treasury books, and streamline the claims management process.
• High-Performance Leadership: Experienced in managing cross-functional teams, fostering a culture of accountability, and implementing staff development programs that have successfully reduced "time-to-productivity" by 30%.
• Technical Proficiency: Data Analysis using Google tools and Excel for ledger balancing, reporting, and trend identification. Expert user of industry-standard systems such as CASH360, Eviper Operations Control, and Vault Management Systems.

E-Commerce Team Lead at G4S Kenya Limited – Courier and Secure Logistics (2020-08 – 2021-12)

• Financial Integrity & Reconciliation: Directed end-to-end reconciliation for high-volume transactions, including outbound shipments and returns; maintained zero financial losses by enforcing rigorous audit trails between order systems and physical stock.
• Operational Efficiency: Engineered process improvements in fulfillment and logistics that increased shipping accuracy and operational speed by 25% through enhanced real-time inventory monitoring and data-driven workflow optimization.
• Stakeholder Management: Served as the primary liaison for high-value corporate accounts, managing complex SLAs and maintaining a 90% customer satisfaction rate through proactive discrepancy resolution, real-time, and transparent reporting.

Courier Clerk at G4S Kenya Limited – Courier and Secure Logistics (2018-05 – 2020-07)

• Asset Custody & Documentation: Maintained meticulous records for the transit of high-value items and shipments collections, ensuring a 100% accurate audit trail from point of receipt to final delivery.
• Revenue Protection: Managed precise weighing and tariff applications for secure packages, ensuring zero billing leakage and total compliance with internal financial controls.
• Data Integrity: Upheld rigorous record-keeping standards for secure deliveries, facilitating seamless reconciliation between physical inventory and system logs.

Presiding Officer at Independent Electoral and Boundaries Commission (IEBC) (2017-07 – 2017-10)

• Operational Command & Security: Directed all polling station activities, enforcing dual-control protocols and maintaining 100% custody of sensitive materials and equipment (KIEMS kits).
• Team Leadership & Governance: Supervised and trained a multi-disciplinary team of clerks and security officers; ensured total adherence to Standard Operating Procedures (SOPs) and constitutional legal frameworks.
• High-Stakes Reconciliation: Oversaw the precise counting and electronic transmission of results; managed the "Statement of the Poll" with zero variances, ensuring 100% transparency for observers and party agents.
• Conflict & Risk Management: Effectively resolved real-time disputes and managed queue logistics to prevent congestion, maintaining a calm and secure environment throughout a high-pressure, 16+ hour operation.

Bachelor of Business Administration in Business Administration – University Of The People (2025)

Bachelor of Arts in Political Science & Public Administration – Moi University Main Campus (2011 – 2015)

Certificate in Computer Proficiency – Harmony Computer College (2010 – 2010)