James Ndungu
Head Waiter
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About
Professional and service-oriented Waiter with over three years of experience in the hospitality industry, delivering exceptional food and beverage service in a busy hotel environment. Skilled in fine dining service, guest relations, menu knowledge, beverage service, and upselling. Trained in Food and Beverage Production, Sales and Services, with additional certifications in cocktail preparation and beverage knowledge.
Dedicated to creating memorable guest experiences through professionalism, efficiency, and excellent customer service.
Experience
Waiter at Leleshwa Getaway (2021-12 – Present)
- Welcome guests and provide professional food and beverage service.
- Present menus and explain daily specials.
- Accurately take and serve food and beverage orders.
- Prepare tables before and after service.
- Recommend beverages and cocktails to enhance the guest experience.
- Process guest payments accurately.
- Resolve guest concerns promptly and professionally.
- Maintain cleanliness and comply with food safety standards.
Industrial Attachment – Food & Beverage Department at Berra Hotel (2021-02 – 2021-07)
- Assisted in restaurant service and banquet operations.
- Supported food and beverage preparation and service.
- Maintained dining area cleanliness and organization.
- Gained practical experience in hospitality operations and customer service.
Education
Certificate in Food and Beverage Production, Sales and Services – Kinyanjui Technical Training Institute (2019-09 – 2021-11)
Kenya Certificate of Secondary Education (KCSE) – Ilingarooj Boys High School (2014-02 – 2017-11)
