James Ngich
Customer Service Representative with Strong Communication Skills. Dedicated customer service professional with excellent communication and problem-solving abilities. Experienced in handling customer inquiries, resolving issues efficiently, and maintaining a positive customer experience.
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About
Dedicated and detail-oriented hospitality support professional with over 1 year of experience in housekeeping and cleaning services. Proven ability to maintain high sanitation standards, ensure guest satisfaction, and work efficiently in fast-paced environments. Physically fit, reliable, and committed to delivering excellent service in multicultural settings. Seeking to join Princess Cruises as a Rooms Division Attendant to contribute to exceptional guest experiences.
Experience
Housekeeping Assistant / Cleaner at Self-employed/Various clients (2020-01 – 2025-01)
Maintained cleanliness and sanitation of assigned areas in hospitality settings
- Maintained cleanliness and sanitation of assigned areas including rooms, corridors, and public spaces
- Ensured proper use and storage of cleaning equipment and chemicals
- Reported maintenance issues promptly to supervisors
- Followed hygiene and safety standards in line with health regulations
- Assisted in preparation and setup of rooms and common areas
- Delivered friendly and professional service to clients and guests
Driver / General Support Staff at Self-employed/Various clients (2025-12 – Present)
Provided transportation and general support services
- Provided safe and timely transportation services
- Maintained cleanliness and condition of assigned vehicle
- Supported general operations including errands and logistical tasks
- Demonstrated reliability, discipline, and professionalism
Education
Kenya Certificate of Secondary Education in Secondary Education – Good Hope Secondary School (2013-01 – 2016-12)
