Collection & Recovery Officer at Sunculture Kenya Ltd (2022-01 – Present)
Manage debt recovery processes, collections reporting, and client negotiations for loan recovery.
- Prepare approval requests to management for negotiated settlements and follow up until account is fully settled and the balance paid off
- Ensure compliance to Sun culture Kenya Credit Policy and Procedures regarding management of debt recovery process
- Maintain and prepare Weekly collections reports, updates and status
- Maintain a consistent reduction of non-performing debts through aggressive recoveries
- Undertake regular and frequent calls, site visits, and follow-ups with the clients to implement remedial strategies and action plans for loan recovery
- Handle customers' questions or complaints
- Negotiate payoff deadlines and payment plan
- Locate and contact debtors. Negotiate for repayment with bad debtors during recovery enforcement process
- Maintain a proper Debt Recovery documentation
- Plan a course of action to recover outstanding payments
- Demand and enforce repayment of the bad debts
- Negotiate for repayment with bad debtors during recovery enforcement process
- Monitor arrangements for payments from bad debtors
Field Debt Recovery Officer at Mwananchi Credit Limited (2020-07 – 2021-09)
Enforced repayment of bad debts, negotiated with debtors, attended public auctions, and managed customer relationships.
- Demand and enforce repayment of the bad debts
- Negotiate for repayment with bad debtors during recovery enforcement process
- Monitor arrangements for payments from bad debtors
- Attending public auctions as Mwananchi Credit Ltd representatives
- Liaise with auctioneers in the realization of securities and monitoring auctioning process to satisfactory conclusion
- Managing effective relationships with internal and external customers
- Ensure effective communication to internal and external customers in writing (correspondence), on phone or in person
- Check and verify the accuracy, completeness of the documents against the checklist provide according to product lines; KYC/AML compliance requirements
- Prepare, submit detailed and accurate reports from recovery assignments making actionable business-oriented recommendations to management
- Maintain a proper Debt Recovery documentation
- Any other official duty that may be allocated by management from time to time
Debt Recovery Officer/Credit Risk Analyst at Progressive Credit Microfinance Ltd (2015-11 – 2020-07)
Evaluated customer records, analyzed credit data, collected outstanding debts, and assessed credit risk for loan approvals.
- Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity
- Complete loan applications, including credit analyses and summaries of loan requests, and submit to loan committees for approval
- Consult with customers to resolve complaints and verify financial and credit transactions
- Create a list of people who have not made payments. Identify debtors requiring follow up debt recovery action
- Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money
- Collect outstanding debts from clients and achieve collection target
- Maintain debtor's book to ensure that the debt status is accurate and latest. Maintain excellent records of contact, transactions and progress
- Collect payments on past due bills
- Prepare reports that include the degree of risk involved in extending credit or lending money
- Organize list according to severity of delinquency. Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts
- Call customers using telephone. Inform clients of overdue accounts and amount currently owed. Attempt to collect payment. Listen to customer's story and determine if debt can be collected
- Contact identified debtors to effectively develop a payment plan that achieves either a debt paid in total or an agreed planned and methodical payment plan
- Record new commitment to repay debt. (loan restructure)
Salesman at Daddy's Wines and Spirits (2014-05 – 2015-02)
Presented and sold company products and services to current and potential clients.
- Present and sell company products and services to current and potential clients
- Establish and maintain current client and potential client relationships
- Follow-up for collection of payment
- Develop and maintain sales materials and current product knowledge
Manager at Mevajo Gas Market (2012-09 – 2013-12)
Oversaw daily business operations, managed stock records, and ensured customer satisfaction.
- Compiling records concerned with ordering, receiving, storing, issuing materials from the store
- Compiling stock records and information
- Preparing requisitions and purchasing of stock items
- Overseeing day to day running of the business
- Ensuring customers enquires are answered
- Facilitating a safe working environment for employees
Human Resource Manager at Merica Service Station (2011-08 – 2012-02)
Managed recruitment, employee training, conflict resolution, and daily business operations.
- Recruitment, Orientation and training of new employees
- Conflict mediation, solving employees' conflicts
- Salary and benefits compilation
- Over whole running of the day to day affairs of the business
Sales Agent at Pan Africa Life Embu Branch (2010-01 – 2012-05)
Handled customer inquiries, conducted market research, and managed customer appointments.
- Handle and manage customers enquiries
- Answer customer inquiries regarding products and services
- Conducting market research and field survey for client's products and services
- Managing, monitoring and scheduling customer appointments
Intern at Embu Farmers Sacco Society Ltd (2008-09 – 2008-12)
Rotated through multiple departments including Customer Care, Loan, Micro Finance, Savings, and Control sections.
- Customer Care Section; Checking balances, opening new accounts, Filing Internal Transfers and cheques application forms, attending to customers inquires and electronic data entry
- Loan Section; Loan application, Loan appraisal, Loan disbursement and recoveries, Preparation of weekly and monthly report
- Micro Finance Section; Posting group repayment, reconciling group accounts, visiting group, filing group records, Preparing monthly reports
- Saving Section; Posting salary/ data entry, Opening new accounts
- Control Section; Reconciliation of account
