Janet Sambai

I am a results-driven Hotel Management Leader with a decade of experience in Optimizing Operations, fostering strong Client Relationships, and driving Revenue Growth. I posses proven expertise in Sales, Marketing, and Team Development, with a proven track record of improving Customer Service Ratings and achieving Strategic objectives. As an exceptional communicator and problem-solver, coupled with a proactive approach to risk management, I seek opportunities with organizations that will use a my skills to achieve sustainable growth.

Banquet Manager at Tea Hotel (2023-06 – 2023-10)

The Tea Hotel in Kericho, Kenya, was originally a guesthouse for Brooke Bond Tea Ltd, built in 1950 and later sold to the local community, now known as the Tea Hotel, offering a blend of historical charm and modern amenities.

• Coordinate details of a contract with the Banquet Sales Director and the Head Chef.
• Execute contracts to detail in cooperation with the Banquet Sales Director and the Head Chef.
• Plan the venue layout according to the number of guests and the type of event.
• Determine the number of waiters and servers required for an event.
• Supervise the placement of tables, chairs, table settings and serving stations to make sure they are placed properly.
• Consult the Head Chef to discuss the timing of the meal courses being served.
• Oversee the seating of the guests, serving of the meals and beverages, and the quick clearing of tables.
• Manage the availability of liquor and soft drinks.
• Prepare work schedules and complete documentation on time

Branch Manager at Moca Loca Coffee and Lounge (2017-11 – 2019-08)

Moca Loca Coffee and Lounge is a Kenyan restaurant chain offering a full-service bakery, coffee shop, bar, and casual dining experience, known for its fresh, high-quality food, and relaxed yet modern atmosphere, with a focus on community and celebrating togetherness.

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction. Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant's good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Created detailed reports on weekly, monthly and annual revenues and.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.

General Manager at Donnie's Hotel (2015-03 – 2017-08)

Located in Nakuru, Kenya, Donnie's Hotel offers Accommodation and Conference Facilities besides amenities like restaurant & fitness center, and is known for its modern design and convenient location near Lake Nakuru National Park.

• Work with the Director managing all sales activities of the property and meet revenue targets.
• Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
• Make sales calls as outlined.
• Identify and seek out potential business in local market. Maintain relationship with local companies and key people to increase Homestead's visibility within the local market.
• Coordinate and implement sale and marketing activities of the property.
• Promote 100% guest satisfaction throughout property.
• Instill the 100% guest satisfaction objective.
• Ensure that all guest related issues are resolved in a manner consistent with the company's goals and objectives.

Front Office Manager at Waterbuck Hotel (2014-04 – 2015-02)

Waterbuck Hotel is a top-rated 4 Star luxury hotel in Nakuru that offers unsurpassed service and impeccable amenities. From its prestigious location in the heart of the city to its luxurious accommodations and superb amenities.

• Oversee Bell and Door staff in the absence of their department head.
• Provide excellent customer service as per the standards of the hotel and assist in situations to ensure customer satisfaction.
• Ensure efficient over all day-to-day operations of the Front Desk including Switchboard.
• Ensure department adherence to company policies, procedures and standards to ensure that guest expectations are exceeded.
• Assist in providing staff with ongoing coaching, training and development.
• Coordinate hotel emergency procedures within the scope of defined plans.
• Prepare reports; handle special projects and assignments as required.
• Incase if overbooking; get another hotel of the same standard to cater for the guests.
• Negotiate on the hotel to hotel rate for the extra guests.

Cashier | Administration at Soaring Eagle Spur - EKA Hotel (2012-11 – 2014-01)

Soaring Eagle Spur is a restaurant chain with a family-friendly vibe, dishing up steaks, burgers, ribs & wings.

• Receiving payments and cashing up tables that have already been paid for.
• Closing the Waiters code sat the end of the shift.
• Making payments/cashpayouts for goods or products bought by the restaurant.
• Filing all the documents on a day to day basis for end of every day.
• Receiving the telephone, taking reservations & following up on the reservations already made.
• Acting as a hostess when there is none available.
• Balancing the till at the end of the shift. Banking the days' money made.

Data Cleansing Clerk at Safaricom PLC (2006-08 – 2007-09)

Safaricom PLC is the leading telecommunications company in Kenya, offering a wide range of services including mobile voice, data, financial services (like M-PESA), and digital solutions, with a focus on transforming lives and creating opportunities for millions of Kenyans.

• Preparing source data for computer entry by compiling and sorting information; establishing entry priorities.
• Processing customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Entering customer and accounts data.
• Maintaining data entry requirements by following data program techniques and procedures.
• Verifying entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data when account information is incomplete; purging files to eliminate duplication of data.
• Testing customer and account system changes and upgrading by in putting new data; reviewing output.
• Securing information by completing database backups.
• Maintaining customer confidence and protecting operations by keeping information confidential.
• Contributing to team effort by accomplishing related results as needed.

Property Management at Family Owned Properties (2005 – 2006)

• Managing family owned properties.
• Collection of rent, payment of acquired bills.
• Repairs and maintenance.
• Looking for w tenants–advertising and marketing.

Cashier at Hi-Tech Automobiles Garage (2002 – 2003)

Hi-Tech Automobiles Garage, or Hi-Tech Auto, is a full-service auto mechanic shop that offers a wide range of automotive repair and maintenance services, including brake repairs, electrical wiring, transmission work, and onboard computer diagnostics.

• Payroll Management, Paying the mechanics salary
• Stocktaking
• Purchasing of the spare parts
• Paying the garage bills
• Balancing the books at the end of every working day

Diploma in Banking – Kenya School Of Professional Studies

Diploma in Information Systems with Business Management – University of Greenwich (1999 – 1999)

Diploma in Institute for the Management of Information Systems (IMIS) – London School of Management (LSM) (1997 – 1997)