Banquet Manager at Tea Hotel (2023-06 – 2023-10)
The Tea Hotel in Kericho, Kenya, was originally a guesthouse for Brooke Bond Tea Ltd, built in 1950 and later sold to the local community, now known as the Tea Hotel, offering a blend of historical charm and modern amenities.
- Coordinate details of a contract with the Banquet Sales Director and the Head Chef.
- Execute contracts to detail in cooperation with the Banquet Sales Director and the Head Chef.
- Plan the venue layout according to the number of guests and the type of event.
- Determine the number of waiters and servers required for an event.
- Supervise the placement of tables, chairs, table settings and serving stations to make sure they are placed properly.
- Consult the Head Chef to discuss the timing of the meal courses being served.
- Oversee the seating of the guests, serving of the meals and beverages, and the quick clearing of tables.
- Manage the availability of liquor and soft drinks.
- Prepare work schedules and complete documentation on time
Branch Manager at Moca Loca Coffee and Lounge (2017-11 – 2019-08)
Moca Loca Coffee and Lounge is a Kenyan restaurant chain offering a full-service bakery, coffee shop, bar, and casual dining experience, known for its fresh, high-quality food, and relaxed yet modern atmosphere, with a focus on community and celebrating togetherness.
- Coordinate daily Front of the House and Back of the House restaurant operations.
- Deliver superior service and maximize customer satisfaction. Respond efficiently and accurately to customer complaints.
- Regularly review product quality and research new vendors.
- Organize and supervise shifts.
- Appraise staff performance and provide feedback to improve productivity.
- Estimate future needs for goods, kitchen utensils and cleaning products.
- Ensure compliance with sanitation and safety regulations.
- Manage restaurant's good image and suggest ways to improve it.
- Control operational costs and identify measures to cut waste.
- Created detailed reports on weekly, monthly and annual revenues and.
- Promote the brand in the local community through word-of-mouth and restaurant events.
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices.
- Implement policies and protocols that will maintain future restaurant operations.
General Manager at Donnie's Hotel (2015-03 – 2017-08)
Located in Nakuru, Kenya, Donnie's Hotel offers Accommodation and Conference Facilities besides amenities like restaurant & fitness center, and is known for its modern design and convenient location near Lake Nakuru National Park.
- Work with the Director managing all sales activities of the property and meet revenue targets.
- Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
- Make sales calls as outlined.
- Identify and seek out potential business in local market. Maintain relationship with local companies and key people to increase Homestead's visibility within the local market.
- Coordinate and implement sale and marketing activities of the property.
- Promote 100% guest satisfaction throughout property.
- Instill the 100% guest satisfaction objective.
- Ensure that all guest related issues are resolved in a manner consistent with the company's goals and objectives.
Front Office Manager at Waterbuck Hotel (2014-04 – 2015-02)
Waterbuck Hotel is a top-rated 4 Star luxury hotel in Nakuru that offers unsurpassed service and impeccable amenities. From its prestigious location in the heart of the city to its luxurious accommodations and superb amenities.
- Oversee Bell and Door staff in the absence of their department head.
- Provide excellent customer service as per the standards of the hotel and assist in situations to ensure customer satisfaction.
- Ensure efficient over all day-to-day operations of the Front Desk including Switchboard.
- Ensure department adherence to company policies, procedures and standards to ensure that guest expectations are exceeded.
- Assist in providing staff with ongoing coaching, training and development.
- Coordinate hotel emergency procedures within the scope of defined plans.
- Prepare reports; handle special projects and assignments as required.
- Incase if overbooking; get another hotel of the same standard to cater for the guests.
- Negotiate on the hotel to hotel rate for the extra guests.
Cashier | Administration at Soaring Eagle Spur - EKA Hotel (2012-11 – 2014-01)
Soaring Eagle Spur is a restaurant chain with a family-friendly vibe, dishing up steaks, burgers, ribs & wings.
- Receiving payments and cashing up tables that have already been paid for.
- Closing the Waiters code sat the end of the shift.
- Making payments/cashpayouts for goods or products bought by the restaurant.
- Filing all the documents on a day to day basis for end of every day.
- Receiving the telephone, taking reservations & following up on the reservations already made.
- Acting as a hostess when there is none available.
- Balancing the till at the end of the shift. Banking the days' money made.
Data Cleansing Clerk at Safaricom PLC (2006-08 – 2007-09)
Safaricom PLC is the leading telecommunications company in Kenya, offering a wide range of services including mobile voice, data, financial services (like M-PESA), and digital solutions, with a focus on transforming lives and creating opportunities for millions of Kenyans.
- Preparing source data for computer entry by compiling and sorting information; establishing entry priorities.
- Processing customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
- Entering customer and accounts data.
- Maintaining data entry requirements by following data program techniques and procedures.
- Verifying entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data when account information is incomplete; purging files to eliminate duplication of data.
- Testing customer and account system changes and upgrading by in putting new data; reviewing output.
- Securing information by completing database backups.
- Maintaining customer confidence and protecting operations by keeping information confidential.
- Contributing to team effort by accomplishing related results as needed.
Property Management at Family Owned Properties (2005 – 2006)
- Managing family owned properties.
- Collection of rent, payment of acquired bills.
- Repairs and maintenance.
- Looking for w tenants–advertising and marketing.
Cashier at Hi-Tech Automobiles Garage (2002 – 2003)
Hi-Tech Automobiles Garage, or Hi-Tech Auto, is a full-service auto mechanic shop that offers a wide range of automotive repair and maintenance services, including brake repairs, electrical wiring, transmission work, and onboard computer diagnostics.
- Payroll Management, Paying the mechanics salary
- Stocktaking
- Purchasing of the spare parts
- Paying the garage bills
- Balancing the books at the end of every working day
