Janeth Jerotich

Am ambitious and result oriented. I believe in a theory of Kaizen, where I set my own goals thriving on challenges. I am always passionate about my work because I love what I do most with a steady source of motivation that drives me to do my best.

In my last employment, the passion led me to challenged myself daily and and applied my skills and management attributes to starting and running my small scale business. I am always organized and good in taking notes and keeping records, and maintaining a clean workspace and a logical filing system for efficiency. I am always outgoing and social being and this helps me fit into any social grouping which is good in customer service professionality.

My leadership track in most groups proves that am a natural leader and being a result oriented person helps me on check when it comes to goal accomplishment. I am well equipped with excellent communication skills and always ensure the information at hand is well, effectively and efficiently disseminated.

School administrator, Kapu Chapel Children Center : July 2020 to June 2022-Ensuring curriculum standards are met and to oversee general school operations, handling school budget and finances, manage and operate school computers.

Part time lecturer,, Moi university Nairobi campus: January 2021-April 2022- lesson planning and execution, preparation and administration of assessment test, providing counselling services to the students.

Account Manager | Gilchery Skiptrace Limited | June 2018 to June 2020-

• Provided a link between the client and the debtor by engaging the debtors to timely make the payments/service their loan as well as providing a timely report to the client. 
• Actively managed daily and future tasks to meet quality and productivity outcomes at the same time ensuring exceptional customer-client service levels. 
• Created and sustained a service culture that delivers high quality, efficient and effective Recovery services. 
• Developed best practice recovery approaches to facilitate high returns and satisfactory results. 
• Demonstrated awareness of relevant commercial and socio-economic factors and influences when making claims management decisions and recommendations. 
• Coordinated with team members and developed strategies to improve the collection process. 

• Maintained records of all the prospective clients and ensured that all records and files were well kept. 
• Assisted in resolving customer follow up requests and maintained the highest level of online/offline inquiry customer support. 
• Printed, dispatched and scanned files and documents and ensured they were well kept. 
• Data backup, recovery, restoration and computer formatting. 
• Updated databases with confidential and relevant information. 

• Managed all the incoming files and memos. 
• Sorted and numbered memos/letters according to their specification. 
• Ensured all files were well marked and named according to the folio number. 
• Dispatched all the received memos and letters to the relevant personnel for further action. 
• Drafted warning, show cause, surcharging and dismissal letters before forwarding them to relevant person for further action.
• Received and recorded leave passes application before forwarding them to the human resource for approval/ dismissal.

• Bachelor of Science in Financial Economics, Moi University, 2017 - 2019.
• Diploma in Business Management, Kenya Institute of Management, 2010 – 2013.
• Kenya Certificate of Secondary Education (K.C.S.E), Grade C+ (Plus), Fr. Mair Girls High School, 2003 - 2006.