Janice Wawira

Motivated and customer focused hospitality professional with hands-on experience in front office operations, cashiering, and guest services within hotel and lodge environments. Skilled in handling financial transactions, reception duties, and maintaining high service standards across departments including housekeeping and porter-age. Detail-oriented, adaptable, and a strong team player with a solid foundation in hospitality operations and customer care.

Committed to delivering excellent guest experiences in fast-paced environments.

Reservations - SafariPo Naszemu Tours and Travel LTD - Kenya

(2025-11 - 2026-03)

• Handling Bookings
• Managing Reservation Systems
• Documentation & Reporting
• Strong communication and interpersonal skills
• Attention to detail
• Basic computer and reservation system knowledge
• Sales and customer service skills

Front Office / Cashier - Ol Tukai Lodge Kenya - Kenya

(2025-01 - 2025-06)

• Handled cashiering duties including processing payments and maintaining accurate transaction records.
• Managed front desk operations, welcoming guests and responding to inquiries professionally.
• Assisted with daily reception activities to ensure smooth guest check-ins and check-outs.
• Maintained high standards of customer service while supporting lodge operations.

Trainee (Front Office & Operations) - Ol Tukai Lodge Kenya - Kenya

(2024-07 - 2024-10)

• Supported front office operations including reception and cashiering duties.
• Assisted in housekeeping tasks to maintain cleanliness and guest comfort.
• Gained practical exposure to hotel operations and interdepartmental coordination.

Hospitality Intern - Utalii Hotel - Kenya

(2024-01 - 2024-06)

• Performed cashiering and reception duties under supervision.
• Assisted with porter-age services and guest support.
• Supported housekeeping operations to ensure service quality standards were met.
• Developed practical skills in hotel operations and guest relations.

Certificate - Front Office Operations, Procedures and Accounts - Kenya Utalii College (2023 - 2024)