Jaqee Kim

Am passionate about helping people hence joined the field of customer service and networking.

Marketing - BIZSURE INSURANCE AGENCY

(2019-06 - 2020-12)

• Making calls to prospective customers and making necessary follow-ups.
• Attending customers' queries/complaints.
• Go the "extra mile" to meet sales quota and facilitate future sales.
• Keep records of calls and sales and record useful information.
• Cross-selling insurance products to potential customers.
• Making appointments with customers where I help individuals, businesses and families select the most appropriate insurance policies.

Admin/ Sales - TRONIC KENYA LIMITED

(2017-11 - 2018-07)

• Cold call people using a given phone directory and self-initiated research to sell products
• Answer incoming calls from prospective customers.
• Provide information about product features, prices etc. and present their benefits to walk in clients.
• Ask the right questions to fully understand customer requirements.
• Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
• Record the customer's personal information accurately in a CRM.
• Deal with complaints or doubts to safeguard the company's reputation.
• Go the "extra mile" to meet sales quota and facilitate future sales.
• Keep records of calls and sales and record useful information.

Control room attendant - LEIGHTON TRACKING

(2017-01 - 2017-12)

• Attending to alarms and dispatching response vehicles
• Handling customer calls for various things and dealing with engineers on sites attending problems.
• Tracking of vehicles and informing the customers of their whereabouts
• Monitoring the movement of the vehicles and loading airtime to enhance tracking
• Guiding clients on gprs use.
• Setting passwords and links of their individual vehicles

Financial advisor - LIBERTY LIFE ASSURANCE (K) LTD

(2016-01 - 2016-12)

• Helping individuals, businesses and families select the most appropriate insurance policies.
• Selling policies that protect individuals and businesses from financial loss and meet customer needs.
• Advising clients on how to minimize risks
• Providing excellent service to new and existing customers
• Maintaining regular contact with customers
• Maintaining reports, records insurance policies and provide daily activity reports
• Cross-selling Liberty Life Assurance Products.

Customer Service Representative - HORIZON CONTACT CENTRE

(2014-01 - 2014-12)

• Maintained customer experience levels within the quality standards stipulated.
• Handled objections by building rapport with customers.
• Updated information into the CRM.
• Adhered to Data Protection policy with regards to confidentiality of customer details.
• Cross selling to customers, by advising on new and existing services which may suit their requirements.
• Patiently listens and responds to customer queries.
• Handled inbound and outbound calls.

Field Officer - IPSOS SYNOVATE, NAIROBI

(2012-01 - 2013-12)

• Conducting surveys and Telephonic interview
• Conducting telephonic opinion polls for 2013 election
• Telephonic research survey on academic, social, political and economic research Booking and making of appointments of interviews with clients
• Contact individuals to be interviewed at home, businesses or field location via telephone.
• Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.

Telesales Agent/Customer Advisor - BARCLAYS BANK OF KENYA

(2010-01 - 2012-12)

• Making calls and serving customers.
• Attending customers' queries/complaints.
• Qualifying the client on phone.
• Assisting the customer on applying the products.
• Receiving calls and making necessary follow-ups.
• Handling the office calls and assisting/providing customer with information pertaining the bank product.
• Assisting customers on opening the account and advising them on the same.

Office administrator - PLUMBLINE CONSULTANTS

(2007-01 - 2009-08)

• Receiving and directing all incoming calls
• Assisting the clients with the processing of applications; change of user, extension of lease etc.
• Responsible for all office administration including the payment of utility bills.
• Receiving and directing clients.
• Receiving and solving customer's queries
• Liaise with Nairobi City Council, City Planners' office for the processing of the title deeds for clients.

Administration - OASIS REHABILITATION CENTRE

• Answering telephone calls.
• Maintaining diaries.
• Arranging appointments.
• Taking messages and filing.
• Typing and word processing.
• organizing and servicing meetings (producing agendas and taking minutes)
• Managing databases.

College Of Insurance

Emanex Computer & Accountancy College

St. Dominic Savio's Secondary School

Ndurarua Primary School