Marketing - BIZSURE INSURANCE AGENCY
(2019-06 - 2020-12)
- Making calls to prospective customers and making necessary follow-ups.
- Attending customers' queries/complaints.
- Go the "extra mile" to meet sales quota and facilitate future sales.
- Keep records of calls and sales and record useful information.
- Cross-selling insurance products to potential customers.
- Making appointments with customers where I help individuals, businesses and families select the most appropriate insurance policies.
Admin/ Sales - TRONIC KENYA LIMITED
(2017-11 - 2018-07)
- Cold call people using a given phone directory and self-initiated research to sell products
- Answer incoming calls from prospective customers.
- Provide information about product features, prices etc. and present their benefits to walk in clients.
- Ask the right questions to fully understand customer requirements.
- Persuade the customer to buy by demonstrating how merchandise or services meet their needs.
- Record the customer's personal information accurately in a CRM.
- Deal with complaints or doubts to safeguard the company's reputation.
- Go the "extra mile" to meet sales quota and facilitate future sales.
- Keep records of calls and sales and record useful information.
Control room attendant - LEIGHTON TRACKING
(2017-01 - 2017-12)
- Attending to alarms and dispatching response vehicles
- Handling customer calls for various things and dealing with engineers on sites attending problems.
- Tracking of vehicles and informing the customers of their whereabouts
- Monitoring the movement of the vehicles and loading airtime to enhance tracking
- Guiding clients on gprs use.
- Setting passwords and links of their individual vehicles
Financial advisor - LIBERTY LIFE ASSURANCE (K) LTD
(2016-01 - 2016-12)
- Helping individuals, businesses and families select the most appropriate insurance policies.
- Selling policies that protect individuals and businesses from financial loss and meet customer needs.
- Advising clients on how to minimize risks
- Providing excellent service to new and existing customers
- Maintaining regular contact with customers
- Maintaining reports, records insurance policies and provide daily activity reports
- Cross-selling Liberty Life Assurance Products.
Customer Service Representative - HORIZON CONTACT CENTRE
(2014-01 - 2014-12)
- Maintained customer experience levels within the quality standards stipulated.
- Handled objections by building rapport with customers.
- Updated information into the CRM.
- Adhered to Data Protection policy with regards to confidentiality of customer details.
- Cross selling to customers, by advising on new and existing services which may suit their requirements.
- Patiently listens and responds to customer queries.
- Handled inbound and outbound calls.
Field Officer - IPSOS SYNOVATE, NAIROBI
(2012-01 - 2013-12)
- Conducting surveys and Telephonic interview
- Conducting telephonic opinion polls for 2013 election
- Telephonic research survey on academic, social, political and economic research Booking and making of appointments of interviews with clients
- Contact individuals to be interviewed at home, businesses or field location via telephone.
- Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
Telesales Agent/Customer Advisor - BARCLAYS BANK OF KENYA
(2010-01 - 2012-12)
- Making calls and serving customers.
- Attending customers' queries/complaints.
- Qualifying the client on phone.
- Assisting the customer on applying the products.
- Receiving calls and making necessary follow-ups.
- Handling the office calls and assisting/providing customer with information pertaining the bank product.
- Assisting customers on opening the account and advising them on the same.
Office administrator - PLUMBLINE CONSULTANTS
(2007-01 - 2009-08)
- Receiving and directing all incoming calls
- Assisting the clients with the processing of applications; change of user, extension of lease etc.
- Responsible for all office administration including the payment of utility bills.
- Receiving and directing clients.
- Receiving and solving customer's queries
- Liaise with Nairobi City Council, City Planners' office for the processing of the title deeds for clients.
Administration - OASIS REHABILITATION CENTRE
- Answering telephone calls.
- Maintaining diaries.
- Arranging appointments.
- Taking messages and filing.
- Typing and word processing.
- organizing and servicing meetings (producing agendas and taking minutes)
- Managing databases.
