Housekeeper at Tawi Lodge, Amboseli (2024-07 – Present)
- Ensured all rooms are cared for and inspected according to standards
- Improved and set-up room excellent rooming standards
- Protected equipment and made sure there are no inadequacies
- Established a Team spirit thus ensuring productivity
- Dealt with reasonable complaints/requests with professionalism and patience
- Checked stocking levels of all consumables and replace when appropriate
- Adhered strictly to rules regarding health and safety and be aware of any company-related practices
Guest Room Attendant at Duke of Normadie Hotel (2022-01 – 2022-09)
- Cleaned Guest room bathrooms, including sinks, toilets, showers, vanity area, mirrors and floors. Cleaned guest room bathrooms, including sinks, toilets, showers, vanity areas, mirrors, and floors, ensuring a spotless and hygienic environment.
- Dusted and cleaned furniture such as televisions, dressers, chairs, headboards, air conditioning units, vanity areas, phones, mirrors, walls, ceiling lamps, and picture frames.
- Performed deep cleaning tasks, including washing walls, ceilings, woodwork, windows, door panels, and sills.
- Replenished bathroom essentials, including toilet paper, tissues, soap, and shampoo, to maintain guest comfort.
- Conducted thorough inspections to ensure all room amenities were functioning properly, including televisions, lights, telephones, drapes, and luggage racks.
- Vacuumed carpets, cleaned windows, and ensured overall room cleanliness and presentation.
- Made beds daily with fresh linens, maintaining a high standard of appearance.
- Ensured cleaning carts were fully stocked with necessary supplies and ready for efficient operations.
- Restocked and replenished guest room items such as toiletries, towels, and stationery to enhance guest satisfaction.
- Reported maintenance issues and damages promptly to the appropriate departments for immediate resolution.
- Responded courteously to guest requests and inquiries, delivering excellent customer service and fostering a welcoming atmosphere.
- Followed strict safety and security protocols, including the correct handling of cleaning chemicals and securing guest rooms.
- Assisted with additional housekeeping tasks, such as laundry services, as directed by supervisors.
Assistant Housekeeper at Great Rift Valley Lodge & Golf Resort Naivasha (2011-12 – 2022-01)
- Reduced customer complaints by 20% through escalated grievance resolution procedure.
- Supervised line workers ensuring compliance with established company standards.
- Trained cleaners in proper chemical usage, safety and use of all paid equipment.
- Ensured efficient and effective productivity of subordinates.
- Maintained departmental rules and procedures.
- Advised Housekeeping on the maintenance of areas in need of repair.
- Enforced key control procedures
Supervisor at Parapet Cleaning Company (2010-01 – 2011-12)
- Pioneered the opening and setting of standards and leading the team in operations.
- Developed and implemented systems to manage quality services.
- Conducted training classes regarding safety, security, department procedures and service guidelines.
- Scheduled and delegated staff's work adhering to productivity standards.
- Established and maintained cost control system.
Housekeeping Supervisor at Nyali Children Hospital Mombasa (2009-02 – 2010-11)
Housekeeping and Laundry Department at Nyali Pediatric Hospital Mombasa (currently known as Nyali Children Hospital) (2006-01 – 2009-01)
