Jeanette Macharia

I am a diligent and hardworking professional with wide ranging skills in financial analysis, financial planning, project management and investment valuation. My objective is to work in an organization where I can utilize my skills to assist the organization to fully achieve its goals while impacting the society positively.

APRIL 2022-PRESENT

Call Centre Representative- Koko Networks

• Answering inbound phone calls from customers, agents and all prospects

• Following existing customer care processes and escalating customer queries and issues to management

• Research needed information with the available resources in order to fully satisfy the customer’s needs

• Providing information on the company’s products or services and generate interest in the offer

Finance Intern- Faulu Microfinance Bank

• Interacted with operational and credit department. This allowed me to acquire specific theoretical and practical knowledge.

• Acquired product and service knowledge, as the organizations offers a variety of financial services such as banking, insurance, investment and credit services

• Carried out financial and business analysis for clients who were interested in acquiring loans

• Customer service experience as I addressed customer concerns and questions, making educated product and services recommendations.

 Project Management Intern- City Hall Annex/ Urban Renewal Department

• Handled, prioritized and problem solved multiple tasks connected to different projects at one time

• Conducted organizational research for projects focused on defining business processes across financial and information technology industries

• Project management to ensure the development of realistic schedule, to create a clear process with achievable deadlines and reasonable expectations.

• Established and maintained good relationships with clients, team members and other stakeholders.

2021-PRESENT

Certified Public Accountant (CPA)-Accounting/ KASNEB

I am currently in the intermediate level of Certified Public Accountant. (CPA 3)

2018-2021

Bachelor of Commerce- Finance/ Kenya College of Accountancy University

I graduated with a Second Class Honours Upper Division grade in my Bachelor of Commerce Finance degree in 2022

2018-2020

Diploma in Project Management/ The Kenya Institute of Management

I completed my Diploma in Project Management from The Kenya Institute of Management in 2020 with an Upper Credit grade.

2014-2017

Kenya Certificate of Secondary Education (KCSE)/ Loreto Kiambu Girls’ High School

I achieved a C+ overall mean grade in the KCSE examinations.