Jemimah Majala

Experienced secretary and office administrator with more than 10 years of experience across legal, reception, customer-service and business environments. Skilled in office administration, client relations, diary and appointment management, correspondence, filing, staff coordination, accounting support and front-office operations. Professional, dependable and able to work independently or effectively as part of a team.

Secretary at Boniface Masinde & Co. Advocates (2022-01 – 2025-12)

• Oversaw daily office operations and maintained an organized, professional working environment.
• Managed staff and handled administrative and clerical responsibilities.
• Filed legal matters online and maintained accurate records.
• Responded to routine client enquiries professionally and promptly.
• Arranged and organized meetings and appointments.
• Managed diaries and schedules.
• Ordered and maintained stationery stock levels.

Legal Secretary at Osoro Juma & Co. Advocates (2019-07 – 2021-07)

• Attended to clients and provided professional front-office support.
• Handled accounting-related duties and administrative records.
• Filed matters in Court and maintained case documentation.
• Held briefs in Court as required.

Center Manager at Leo and Beauty Salon (2018-05 – 2018-07)

• Coordinated financial and budget activities to support operational efficiency.
• Trained new staff and supported day-to-day team performance.
• Set staff goals and objectives.
• Allocated available resources effectively.
• Implemented public-relations and communication strategies.

Cashier / Receptionist at Tips and Toes BeautySpa LLC (2016-12 – 2018-03)

• Provided high-quality customer service and maintained reception standards.
• Kept the reception area clean, orderly and welcoming.
• Prepared daily income reports for the supervisor.
• Ensured printing and reception materials were available.
• Answered calls and assisted clients with enquiries.
• Adhered to company guest-service standards.

Office Administrator at Muchemi & Co. Advocates (2012-05 – 2016-11)

• Arranged travel, visas and accommodation and provided general administrative assistance.
• Supported the manager during meetings and presentations.
• Screened telephone calls, enquiries and requests.
• Received and assisted visitors at different levels of seniority.
• Managed incoming emails, faxes and post.
• Prepared and handled correspondence on behalf of management.

Receptionist at Inoorero University (2012-01 – 2012-04)

• Ordered and maintained stationery stock levels.
• Ensured security of office documents and equipment.
• Managed emails.
• Received, made and recorded telephone calls.

Receptionist at Housing Finance Co. of Kenya Ltd (2009-12 – 2010-07)

• Assisted with preparation of budgets.
• Supported implementation of financial policies and procedures.
• Reconciled the general ledger.
• Prepared and reconciled bank statements.

Secretarial Duties in Secretarial Studies – Nairobi Institute of Business Studies (2007-03 – 2008-03)

Front Office Operations in Front Office Operations – Temple College (2007-09 – 2008-10)

Computer Training in Computer Training – Multiface Computer College (2006-08 – 2007-02)