Jeremiah Masinde

I am an experienced Technician, Instructor, and Systems administrator with years of experience. I am a motivated individual and extremely interested in submitting an application for the position above. I am able to adapt my communication style to reflect the needs of any audience. I have a high level of problem-solving skills and a willingness to focus on my ongoing professional development. Other than being a postgraduate student in MSc.

Computer

Science, I possess a BSc. degree in Information Technology from Masinde Muliro University, I also have CISCO IT essentials certifications and Cisco (CCNA), User Support (A+), and Network Support (N

Employment History

ICT Officer, Jamii Sacco LTD - Nairobi

• Oversee network and servers
• Management and administration of the mobile banking services
• Management and administration of the ATM banking services
• Ensuring Business continuity by performing regular data and application backups.
• Core banking System and customization among other duties 
• Overseeing computer security and anti-virus updates etc.
• Carrying out computer "housekeeping" tasks
• Providing IT support to computer users within the office 
• First port of call and initial troubleshooting of IT problems and resolving if possible 
• Logging all IT problems and resolutions 
• Liaising with external support company 
• Overseeing file management on centralized resource (e.g. server) or on individual workstations 
•  Inducting new staff on IT systems 
•  Updating and maintaining Jamii Sacco’s ’s website; and
• Keeping inventory of hardware and maintenance records
• Ensuring all software is properly licensed
• Providing input into IT strategy and annual IT budget
• Input into one-off projects such as database development 
• Input into IT acceptable use policy development
• Keep abreast of IT technology, maintain library of information 
• Management of LAN/Network, Routers, Switches and Point to Point (P2P) connections.
• IT Server Room Security both Physical and System Security.
• Microsoft Outlook/outlook 365,
• Printer and Computer Peripheral management repair and replacement of worn out parts
• Management of video conferencing and collaboration tools Zoom, MS Teams,
• CCTV Camera configuration Management and Administration as well as Backup of cctv footages.
• Management & Response to Cyber threats and boosting Cyber security through software and hardware
• providing end user support and training users on effective and efficient use of ICT facilities;
• Developing documentation of computer programs according to instructions and specifications;
• Installing and configuring computer systems and solutions;
• Maintaining application systems;
• Maintaining up to date equipment register;
• Installing, configuring and monitoring Local Area Network components;
• Administering and managing users in the Active Directory, e-mail server and User applications;
• Maintaining an up-to-date ICT equipment register and issuance register;
• Execution and fulfillment of Standard Operation Procedures (SOPs), Service Level Agreements (SLAs)

Systems Administrator, Wevarsity Sacco LTD - Kakamega

• Oversee network and server
• Management and administration of the PESAPEPE mobile banking services
• Management and administration of the SACCOLINK ATM banking services
• Ensuring Business continuity by performing regular data and application backups.
• Core banking System and customization among other duties.- Vanguard Financials management 
• Overseeing computer security and anti-virus updates etc.
• Carrying out computer "housekeeping" tasks
• Providing IT support to computer users within the office 
• First port of call and initial troubleshooting of IT problems and resolving if possible 
• Logging all IT problems and resolutions 
• Liaising with external support company 
• Overseeing file management on centralized resource (e.g. server) or on individual workstations 
•  Inducting new staff on IT systems 
•  Updating and maintaining Wevarsity Sacco’s ’s website; and
• Keeping inventory of hardware and maintenance records
• Ensuring all software is properly licensed
• Providing input into IT strategy and annual IT budget
• Input into one-off projects such as database development 
• Input into IT acceptable use policy development
• Keep abreast of IT technology, maintain library of information 
• Management of LAN/Network, Routers, Switches and Point to Point (P2P) connections.
• IT Server Room Security both Physical and System Security.
• Microsoft Outlook/outlook 365,
• Printer and Computer Peripheral management repair and replacement of worn out parts
• Management of video conferencing and collaboration tools Zoom, MS Teams,
• CCTV Camera configuration Management and Administration as well as Backup of cctv footages.
• Management & Response to Cyber threats and boosting Cyber security through software and hardware
• providing end user support and training users on effective and efficient use of ICT facilities;
• Developing documentation of computer programs according to instructions and specifications;
• Installing and configuring computer systems and solutions;
• Maintaining application systems;
• Maintaining up to date equipment register;
• Installing, configuring and monitoring Local Area Network components;
• Administering and managing users in the Active Directory, e-mail server and User applications;
• Maintaining an up-to-date ICT equipment register and issuance register;
• Execution and fulfillment of Standard Operation Procedures (SOPs), Service Level Agreements (SLAs)

Technical Officer at Jegam Solutions Ltd, Nairobi

• Software development, test, debugging and support
• IT infrastructure project management and implementation
• Installation and configuration of routers, switches, wireless controllers, Access Points, Gateways and VoIP
• Ruckus (Controllers and Access points) Wi-Fi design, implementation, setup and maintenance
• VOIP installation and configuration
• Technical Support
• Training end-user on how to use the deployed solution
• Network Design (configuration diagrams) and Documentation
• Cloud deployments

IT Technician at Kanal Electronics, Nairobi

• Repair and service of computer equipment.
• Installation and configuration of routers, switches, wireless controllers, Access Points.
• Direct Customer Sales
• Served as a friendly, hardworking, and punctual employee.

Junior Developer at Known Afrique, Nairobi

• Web design and development
• Mobile app development (Android)
• Software Debugging
• API integration
• Worked well independently and on a team to solve problems.

IT Technician at Ace computers Ltd, Mombasa

• In-charge of the sales and technical teams.
• Local recruitment of temporary staff.
• Direct customer sales.
• Correspondence with ICT Service providers.
• Contributed to the creation of company objectives and worked to support them.
• Scheduled daily tasks based on immediacy and importance.

Freelance Writer at Online, Mombasa

• Mobile App development
• Desktop apps Development
• Wed design and development
• Academic research writing
• Transcription
• Article writing
• Data Entry

Cyber Attendant at Makadara Cyber, Mombasa

• Customer care
• Clerical work 
• Maintain and clean the cybercafé
• Served as a friendly, hardworking, and punctual employee.
• Organized and prioritized work to complete assignments in a timely, efficient manner.

Part time Appointments

IT Instructor, Kibabii University. Bungoma

• Plan Lessons According to Curriculum Standards
• IT teachers are required to plan their lessons according to both state and national curriculum, incorporating technological elements into each lesson.
• Stay Abreast of Latest IT Trends
• Perform Regular Hardware and Software Updates on Classroom IT Devices
• Monitor Student Progress Through Administrating Assignments, Quizzes, and Tests
• Keep Track of Student Grades
• Performing role-specific training on tools and programs students use.
• Train students on proper use of hardware and software
• Maintain updated records of training curriculum and materials
• Designing technical manuals using simple language for use by the students.
• Maintain knowledge on all new trends and recommend improvement to assist students in teaching process.
• Perform regular assessment of students, recommend them to tutors for further learning and evaluate performance by grading.
• Design and update all instructional materials for IT programs on regular basis.

A part of being a postgraduate student in MSc. Computer Science, I possess a BSc. degree in Information Technology from Masinde Muliro University, I also have CISCO IT essentials certifications and Cisco (CCNA), User Support (A+), and Network Support (N+).