Jessica Murage

Programme coordination, communications, knowledge management, and stakeholder engagement professional with experience supporting development research, community-based programmes, environmental initiatives, and multi-stakeholder projects across Kenya and East Africa. Skilled in project implementation and coordination, stakeholder engagement, monitoring, reporting, data management, research, knowledge dissemination, and evidence-based programme support.

Travel Operations & Virtual Assistant - Exquisite Adventures - Remote, Part-Time

(2023-06)

• Supporting end-to-end travel planning by assisting with itinerary design, accommodation selection, and activity recommendations tailored to client preferences and budgets.
• Coordinating travel logistics, including client communications, confirmations, invoicing, and scheduling of services.
• Providing personalized destination advice, recommending local attractions, excursions, and experiences to enhance guest satisfaction.
• Assisting in managing booking records and client details, ensuring accuracy and smooth service delivery.
• Contributing to positive guest experiences through timely communication and attention to detail before and during travel.

Customer Success & Membership Engagement Manager (Remote, Contract) - Playbook A Consulting - Remote

(2022-01 - 2023-03)

• Coordinate stakeholder and client engagement activities, maintaining effective communication with diverse partners and ensuring timely follow-up on programme and project-related priorities.
• Designed and facilitated workshops with 20+ stakeholders, enhancing collaboration and fostering two-way communication.
• Managed digital platforms (Salesforce, Asana, Trello), improving efficiency in knowledge capture and documentation.
• Prepare tailored reports, presentations, and communications that translate complex information into clear and actionable content for different audiences.

Research Data Analyst – Environmental Games for Rangelands - International Food Policy Research Institute (IFPRI) - Moyale, Kenya

(2021-09 - 2021-11)

• Coordinated community engagement initiatives, collecting environmental data to address water-related challenges and inform sustainable practices.
• Supported knowledge dissemination by preparing detailed reports and visualizations that translated complex environmental data into actionable insights for stakeholders, including policymakers and community leaders.
• Led data management processes by organizing and cleaning large datasets, ensuring accuracy and accessibility for project teams, and contributing to the development of evidence-based policy briefs.
• Designed and facilitated community workshops to gather qualitative data on environmental challenges and promote collective action.
• Designed and maintained digital dashboards using GIS and Power BI to present real-time data on land degradation, vegetation cover, and wildlife movement patterns.

Research Assistant - Save the Elephants (STE) - Voi, Kenya

(2020-02 - 2020-06)

• Facilitated community engagement initiatives focused on crop protection and coexistence between farmers and elephants.
• Tracked and analyzed elephant migration data using GIS, supporting long-term conservation programs.
• Contributed to knowledge dissemination through data collection, reporting, and presentations for stakeholders.

Bachelor of Science - Environmental Science - Jomo Kenyatta University of Agriculture and Technology (JKUAT)