Jimia Ibrahim

I am a professional, efficient secretary with experience working for a large corporate organization. I have excellent project management, organization and communication skills. One of my key achievements is that I was able to introduce a time management system and increased the efficiency of the office , and saved the overall time.

Cashier at Cafe Javas Restaurant (2022-01 – Present)

• Processing, receiving payments and issuing receipts.
• Providing excellent customer service.
• Handling additional items such as coupons.
• Receiving calls and handling orders.

Secretary /Receptionist at Automech Diesel Services Limited (2019-04 – Present)

• Guided new staff and provided training and materials to them.
• Implemented a new customer feedback system which increased customer satisfaction.
• Answered phones.
• Reorganized the office supplies inventory system, incorporating a module that sounded alarms when the inventory for any item.
• Set up a core system to organize incoming mail which eliminated distribution hurdles completely.
• Introduced and implemented a form processing system.
• Scheduled meetings and a large annual event simultaneously, without a single evident problem on any of the 4 occasions.
• Streamlined office workflow by organizing files and records.

Project Officer at Kibera Community Empowerment Organization (KCEO) (2018-05 – 2020-03)

• Conducted project review and created detailed reports for executive staff
• Optimised and improved processes and the overall approach where necessary
• Secured growth opportunities and initiating new projects
• Budgeted effectively, saving over 40% in monthly operation costs.
• Developed a database management program, leading the team in meeting all project deadlines.
• Hired and trained new team members based on predicted project needs.

Service Delivery Agent at SamaSource Kenya (2016-10 – 2017-10)

• Monitoring and recording the operations team annual leave.
• Supporting the Operations Team with administration support where required.
• Ensure the internal communications system is up-to-date and accurate and agency details are kept up-to-date.
• Support preparation and writing of reports, newsletters and other documents to keep staff informed of important changes within the company.
• Regularly update on activities

Assistant secretary (Volunteer) at Kibera Girls Soccer Academy (2016-01 – 2016-03)

• Provided services such as printing and downloading documents.
• Maintained cleanliness and orderliness of the workplace
• Kept accurate records of logs and inventories of the institution
• Typing and other computer related activities.

Business process outsourcing

• Computer skills
• Telephone etiquette
• Customer service skills – Sama school certificate (2016 – 2016)

Digital Literacy

• Web Research
• Work Road lines – Sama school (2016 – 2016)

Kenya Certificate of Secondary Education – The Academia School of Kibra (2011 – 2014)

Kenya Certificate of Primary Education – Kibera Primary School (2001 – 2008)