Joan Adoyo

My three years experience in hospitality has taught me a great deal about dealing with customers.I have developed strong problem solving skills,honed my ability to manage conflict and deal with demanding individuals and polished my communication skills.I am passionate about learning new skills and i have completed a number of training courses.

I am keen to utilize my passion for excellent customer service in providing the best possible experience for your retail clients.

Worked as receptionist/cuctomer care representative from November 2020 to December 2022 at Kilimani Childrens Clinic.In January 2023, I was promoted as Head of front office department up-to date.

Served as a dedicated leader by assisting members from different departments when need arise

Assisted clients/patients, provided information, and handled concerns with care.

Resolve concerns by offering services that will guide with retention of clients and improve sales.

Direct and teach front office team on how to welcome and serve clients in a friendly manner.

Remained punctual and reliable at all times

Kenya Aeronautical NairobiCollege,2018 —2020Computer packages, Edulink International College 2018

Kenya Certificate of Secondary Education,2014 — 2017

Kenya Certificate of Primary Education, 2005 — 2013