Joan Gor

Results-driven Sales Professional with over 7 years of experience in financial services, payment solutions, and client relationship management. Proven expertise in executing end-to-end loan processing, achieving sales targets, and delivering tailored financial solutions to merchants and individual clients. Strong ability to build and maintain long-term customer relationships while driving business growth and ensuring high levels of customer satisfaction.

Sales Officer at Mogo Auto Limited (2024-02 – 2026-02)

• Drove revenue growth by actively selling a wide range of financial products and credit solutions to diverse customers.
• Managed the complete loan issuance process, ensuring all documentation complied with internal policies and regulatory standards.
• Consistently met and exceeded monthly branch sales targets through effective lead generation, follow-ups, and relationship building.
• Conducted market-facing administrative duties including price updates, vehicle inspections, and competitive analysis.

POS Sales Representative at Comlac Company Limited (2019 – 2021)

• Processed high-volume sales orders and managed complex financial logistics for home delivery clients.
• Handled regional operations for the Kisumu area, including order processing, form completion, and application management.
• Resolved customer complaints and inquiries efficiently, contributing to strong client retention.
• Managed waybills and logistical documentation to facilitate smooth warehouse goods release and inventory tracking.

Field Officer at Grassroots Trust (NGO) (2016 – 2017)

• Conducted community outreach programs focused on rights advocacy and solving localized social challenges.
• Delivered ICT training and enhanced digital literacy among residents in informal settlements.

Diploma in Community Development and Social Work – Kisumu National Polytechnic

Certificate in Adherence and Counselling – Kenya Association of Professional Counsellors

Certificate in Computer Packages – Peresh Computer College

Kenya Certificate of Secondary Education – Nyakach Girls Secondary School