Joan Muthoni

Highly organized and results-driven professional with a Bachelor of Science in Computer Science and over 8 years of comprehensive experience in administration, digital operations, marketing, and client relations. Proven expertise in optimizing workflows, managing complex projects, and driving digital growth. Adept at leveraging technical skills to improve efficiency and stakeholder engagement.

Admin Assistant and Digital Operations & Marketing Lead - Everlast Recruitment Agency - Nairobi, Kenya

(2025-11 - 2026-08)

• Spearheaded digital marketing campaigns across social media platforms to increase candidate engagement and agency visibility.
• Managed daily administrative operations, ensuring seamless communication between internal teams and prospective clients.
• Coordinated recruitment logistics, including scheduling candidate interviews and managing applicant tracking systems.
• Executed digital outreach strategies, including influencer collaborations and social media content scheduling.

Executive Personal Assistant / Office Administrator / Digital Marketer - Akeenah Group Ltd - Nairobi, Kenya

(2024-04 - 2025-11)

• Provided comprehensive executive support, managing complex calendars and corporate travel.
• Optimized office workflows, significantly reducing turnaround times for administrative tasks.
• Led digital transformation initiatives, including the implementation of Zoho and Slack to increase operational efficiency by 30%.
• Managed corporate digital presence, including website revamps and LinkedIn strategy.

Business Development Manager - Exotic Online Advertising - Nairobi, Kenya

(2023-04 - 2024-04)

• Achieved 20% revenue growth in Q1 through targeted sales strategies.
• Onboarded 15 high-value clients and optimized CRM workflows, reducing response times by 30%.
• Conducted market research and competitor analysis to inform company growth strategies.

Personal Assistant - Office of the Deputy Governor, Kakamega County - Kakamega County, Kenya

(2022-12 - 2023-03)

• Managed executive schedules and coordinated official communication pipelines.
• Prepared briefing notes, executive reports, and meeting minutes for high-level county engagements.
• Maintained sensitive public records and managed logistics for formal county functions.

Personal Assistant / Sales Executive - Exotic Online Advertising - Nairobi, Kenya

(2021-06 - 2022-11)

• Coordinated executive schedules and maintained high-priority client relationship pipelines.
• Drove client loyalty through tailored, data-backed advertising solutions.

Client Relations & Digital Operations Officer - Colnet Ltd - Nairobi, Kenya

(2019-12 - 2021-05)

• Managed client inquiries across multiple digital channels, ensuring rapid resolution.
• Maintained master databases and service documentation for operational continuity.

IT Consultant - Sendy Limited - Nairobi, Kenya

(2015-10 - 2019-11)

• Advised on scalable software architectures and technical system configurations.
• Streamlined troubleshooting processes, reducing technical downtime.

Bachelor of Science - Computer Science - St. Paul's University

Certification - Virtual Assistant - African Leadership X (ALX)

Diploma - Business Management - Kenya Institute of Management