Joan Ndungu

Human Resources Generalist with 6+ years of experience assisting with and fulfilling organization staffing needs and requirements. A proven track record of using my excellent personal, communication and organization skills to lead and improve HR departments, recruit excellent personnel, and improve department efficiencies. Team player with excellent communication skills, high quality of work, driven and highly self-motivated.

Strong negotiating skills and business acumen and able to work independently.

JULY 2019 – PRESENT

Human Resources Manager/Mahitaji Enterprises Ltd, Ruaraka Road

Review, update, and revise health and safety, annual leave, and other human resources policies to ensure compliance with Employment Act 2007 and labour regulations. By creating and maintaining a positive and responsive work environment, raised employee retention rates by over 5% to achieve a greater than 90% employee retention over a 1-year period. Implemented staff engagement activities that helped enhanced productivity through better interactions with all-staff employees.

Streamlined recruitment process to successfully increase minority recruitment. Engaged with outsourced agency companies to ensure that they complied with the agreed terms to ensure 90% of the casual workers are in attendance to improve efficiency by 95%.

JANUARY 2018 – JUNE 2019

Human Resources and Customer Service Champion/Survo General Works Ltd, Mombasa Rd

Established a Performance Incentive Management Scheme (PIMS) to motivate staff and teamwork through a consistent reward system (employee of the month). Coordinated HR projects, meetings and seminars to ensure 80% staff efficiency while dealing with customers. Review customer guidelines to ensure 90% staff retention and satisfaction through questionnaires, feedback and company surveys.

Ensured all administration and HR quires were addressed and followed for monthly/yearly reports.

Maintained and updates all staff documentation, company polies, government procedures, circulars and correspondence to ensure their relevance in the day to day running of the Company.

APRIL 2017 – AUGUST 2017

Human Resources Manager/Professional Clean Care Ltd, Mombasa Rd

Facilitated recruitment and staff vacancies of around 100 employees to ensure few gaps and selections of qualifies staff. Mediated between the company and employees in any circumstances especially new contracts. Handled staff problems as directed by Company policy to avoid any problems by training staff to work against discrimination or sexual harassment.

Encouraged staff to join unions to motivate and improve their work. Visted customer sites to ensure health and safety procedures, customer protocols and guidelines were being followed to retain 97% satisfaction.

JANUARY 2013 – MARCH 2017

Human Resource Officer/eManage Africa Ltd, Mombasa Rd

Spearheaded individual and organization development through identifying training needs and career expectations, conduct needs assessments & skills/knowledge gap analysis, recommend training programs, organize and conduct trainings and seminars. Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes. Provide current and prospective employees with information about policies, job duties,

working conditions, wages, and opportunities for promotion and employee benefits. Manage and implement adequate employee and workplace safety, wellness and health, staff welfare issues and employee guidance and counseling. Recruit (for the various departments) the right people on the right jobs in order to meet organizational objective.

2010-2012

Diploma in Human Resource Management/ Daystar University.

2013-2015

Bachelor of Business Administration and Management/Daystar University.

ONGOING

Masters in Communication-Corporate /Daystar University.