Customer Care Executive
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A qualified Skills Developer with 3years+ of experience in one of the largest Customer care service provider and Telecommunication Company. Driven by my ability to spearhead transformation in large corporations, my biggest achievement includes improving the quality score of the call center by 5% and reducing the repeat calls received by 2% within a year. In my current job at Ison Xperiences, I was promoted from Acting Team leader to Skills developer in under 1 year as a result of me improving my team’s performance.
I also mentor agents at our company’s Skills Developers Program to become skills developer champions. Currently seeking an opportunity to join a premier development institution that would like an accountable and intrinsically motivated team player.
May 2022 Skills Developer Ison Xperiences
Sep 2021-May 2022 Team Leader Ison Xperiences
May 2022 May 2019-Sep 2021 Customer Care Executive Ison Xperiences
May 2016 - June 2019 Bachelor of Business Information Technology Second Class Upper Division Jomo Kenyatta University of Agriculture and Technology
Jan, 2021 - Aug, 2022 CPA II Regional management curriculum college
Feb , 2011 - November, 2015 Kenya Certificate Secondary Education Chuka Girls High School
Jan, 2003 - November, 2011 Kenya Certificate Primary Education Harambee Primary School
