Joan Wanjiku

Social Work and Community Development professional with practical experience supporting children, families and vulnerable clients. Experienced in client and family interviews, home visits, follow-up, case documentation, referrals and community-based support. Brings strong communication, active listening, confidentiality, teamwork and professional ethics, with practical exposure to child welfare and protection services.

Interested in opportunities in social work, child protection, community development and NGO programmes.

Social Worker at Tumaini Children's Home, Nyeri (2022-04 – 2023-01)

• Supported children and families through day-to-day social work, welfare and support activities, contributing to a safe and supportive environment.
• Conducted client and family interviews, home visits and follow-up activities to understand needs, circumstances and appropriate support requirements.
• Maintained accurate client records and case documentation while handling sensitive personal information with confidentiality and professionalism.
• Assisted with referrals, documentation and linkage of clients to appropriate support services and relevant resources.
• Worked collaboratively with colleagues to provide appropriate care, support and follow-up for children and families.

Field Attachment at Sub-County Children's Office, Nyeri

• Participated in children's welfare and protection activities and assisted with client and family interactions under professional supervision.
• Gained practical exposure to child protection procedures, children's services, case documentation and professional case handling.
• Worked alongside children's officers and other professionals while maintaining confidentiality, professionalism and appropriate communication.
• Developed practical experience communicating respectfully with vulnerable children and families and responding to their needs.

M-Pesa Agent at Jakipose Agents, Nanyuki (2016-01 – 2018-09)

• Assisted customers with M-Pesa transactions and related enquiries, ensuring services were handled accurately and professionally.
• Maintained accurate transaction records and handled customer information responsibly and confidentially.
• Resolved customer concerns professionally while maintaining a positive customer-service approach.
• Developed strong attention to detail, accountability, communication and problem-solving skills.

Sales Representative at Victory Trading Center, Nakuru (2011-01 – 2015-11)

• Served customers, built positive working relationships and provided responsive customer support.
• Identified customer needs and provided appropriate product information to support purchasing decisions.
• Handled enquiries and complaints professionally and worked with colleagues to resolve customer concerns.
• Strengthened communication, negotiation, interpersonal, teamwork and problem-solving skills.

Bachelor of Social Work and Administration in Social Work and Administration – Mount Kenya University (2024 – 2026)

Diploma in Community Development and Social Work in Community Development and Social Work – Mount Kenya University, Thika (2019 – 2022)

Kenya Certificate of Secondary Education (KCSE) – Riamukuru Secondary School