Joash Ouma
ICT SYSTEMS SUPPORT SPECIALIST
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About
Versatile ICT Technician and Hospitality Operations Specialist with 9+ years of experience integrating technology into high-volume service environments. KASNEB-certified ICT Technician with proven success in troubleshooting POS systems, managing digital inventory, and training staff on bar technology. Recognized for delivering seamless guest experiences while driving operational efficiency and revenue growth in leading Nairobi establishments including Marbles Square and Paleo Hotel & Spur
Experience
Bartender & Technical Systems Support - Marbles Square - Nairobi, Kenya
(2021-11 - 2026-03)
- Managed full bar operations for 100+ daily covers, maintaining extensive knowledge of beer varieties, spirits, and cocktail preparation techniques
- Trained 8+ new bartenders in customer service protocols, bar equipment safety procedures, and standardized drink preparation techniques
- Served as de facto technical lead for POS operations, troubleshooting hardware issues, processing complex transactions, and ensuring system uptime during service hours
- Maintained knowledge of 50+ beverage offerings and food pairings, driving upselling success
- Combined technical troubleshooting skills with service delivery to minimize downtime during system failures
- Enforced strict adherence to bar equipment safety protocols and alcohol service regulations
Bar Attendant - Paleo Hotel & Spur - Nairobi, Kenya
(2021-02 - 2021-11)
- Delivered attentive bar service in hotel environment
- Managed beverage inventory tracking and replenishment coordination
- Supported restaurant service integration between bar and kitchen operations
- Maintained cleanliness and organization standards across bar station
ICT Technician - Dynamic Cloud System - Nairobi, Kenya
(2020-08 - 2021-01)
- Provided technical support and system troubleshooting for clients
- Managed network administration tasks including configuration and monitoring
- Installed and configured Windows operating systems, Office applications, and specialized software
- Delivered user training on system utilization
- Maintained technical documentation and service records
Restaurant Supervisor - Kinondoni Restaurant - Nairobi, Kenya
(2020-01 - 2020-03)
- Supervised front-of-house staff
- Managed opening and closing procedures
- Handled cash reconciliation and end-of-shift reporting
- Coordinated shift rotations and service quality assurance
ICT Technician - Saas Restaurant - Nairobi, Kenya
(2018-06 - 2020-01)
- Maintained POS system functionality
- Managed network infrastructure and connectivity
- Supported digital inventory tracking systems
- Trained restaurant staff on technology utilization
Records Department Casual Staff - Harambee Sacco
(2017 - 2018)
- Managed document filing and records
- Supported data entry and retrieval systems
- Maintained confidential records accurately
Education
Diploma in Information Communication Technology Technician - Information Communication Technology - KASNEB – KCA University (2013 - 2016)
Certificate in Information Communication Technology - Information Communication Technology - KASNEB – KCA University (2016 - 2018)
Kenya Certificate of Secondary Education - Otieno Oyoo High School (2008 - 2011)
Kenya Certificate of Primary Education - Sony Primary School (1998 - 2007)
