Joel Pesic

I am a highly organized and detail-oriented individual with a passion for providing excellent customer service. As a customer service representative, I handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

I have worked with several organization such as Majorel Kenya, Horizon Contact Center and I have 5 years of experience in customer related issues.

I have a certificate in Telecommunication and I started my career journey on 28th April 2018.