John

Motivated and enthusiastic tourism student aspiring to begin a career as a Cabin Crew member. Passionate about delivering excellent customer service and creating comfortable, safe, and welcoming experiences for passengers. Possesses foundational knowledge in travel and tourism, safety procedures, and customer care principles gained through academic training.

Skilled in communication, teamwork, and assisting diverse groups of people in a professional and friendly manner. Demonstrates strong interpersonal abilities, adaptability, and a positive attitude when working in dynamic environments. Eager to learn, grow, and contribute to maintaining high standards of safety, service excellence, and passenger satisfaction.

Committed to continuous personal development and ready to embrace the responsibilities and discipline required in the aviation industry.

Internship at Jomo Kenyatta International Airport under Tradewinds aviation services (2025-12 – 2026)

Responsibilities

• Deliver a warm, professional welcome to passengers, ensuring a positive first impression and comfortable onboard experience.
• Assist passengers with seating, proper stowage of carry-on luggage, and cabin orientation while maintaining efficiency and order.
• Support smooth boarding and disembarkation processes in coordination with the cabin crew team.
• Provide clear and confident guidance on onboard services, flight procedures, and airline policies.
• Assist in conducting pre-flight cabin safety checks to ensure safety equipment is correctly positioned and operational.
• Support safety demonstrations and ensure passengers comply with seatbelt, electronic device, and luggage regulations.
• Remain vigilant throughout the flight to identify and respond promptly to passenger needs or safety concerns.
• Handle passenger inquiries and minor concerns calmly and professionally, escalating complex matters appropriately.
• Maintain high standards of grooming, punctuality, discipline, and adherence to airline regulations at all times.
• Demonstrate strong teamwork by supporting senior crew members to ensure seamless cabin operations and prioritize passenger safety.

International Diploma in Cabin Crew Duties – Air Travel and Related Studies Centre (2024 – 2026)

Kenya Certificate in Secondary Education – Ruthimitu Secondary School (2019 – 2023)