John Brian

I am an IT specialist with 3 years of experience in driving business growth through the strategic use of technology. Proficient in analyzing, designing, and implementing IT systems to improve operational efficiency, optimize business processes, and solve complex technical challenges. I have expertise in project management, database management, software development, and cybersecurity.

Dispatch & Provisioning Officer at Detrix Communication & General Engineering Limited

• Dispatch Coordination: Proven track record in managing dispatch operations, coordinating field technicians, and ensuring timely response to service requests.
• Network Provisioning: Ability to plan and implement network services, ensuring efficient allocation of resources and seamless integration of new services.
• Technical Support: Proficiency in troubleshooting and resolving technical problems related to telecommunications infrastructure.

Customer Support and Retention Officer at Premier TV Enterprises

• Customer Service Delivery and Support: Provided customer support via phone contact, email and chat ensuring seamless experience while using the service.
• Customer Retention and Loyalty: Proactively engaged with customers to educate them about new features, upgrades and exclusive content thus increasing customer retention rate
• Technical Support and Troubleshooting: Assisted customers with troubleshooting cable/satellite TV issues, streaming errors and billing concerns.

IT Support at LISH Limited

• Implementing and supporting LAN/WAN networks, routers, firewalls, and switches to optimize network performance
• Performing and ensuring secure connectivity.
• Spearheading the adoption of cutting-edge engineering software, improving project
• Collaborating with cross-functional teams, enhancing project success rates.

Bachelor in Business Information Technology – Zetech University (2022-01 – 2024-01)

Diploma in Business Information Technology – Zetech University (2021-01 – 2022-01)