John Macharia

As a seasoned professional, I am more than able to ensure that guests are treated with prompt, friendly and courteous manner while at the same time ensure that consistency, standards and best quality is maintained. For the last 19 years, I have been in hotel industry managing the food and beverage service and control, housekeeping, marketing and making sure all the hotel day to day activities are running effectively and efficiently. I come from an experienced background and will come with an assortment of knowledge and skills.

Aside from the technical abilities, my pleasant manner and excellent communication skills allows me to diplomatically bring to a conclusion any guest or staff issue that may arise. I have an authentic style, natural curiosity and warm way with people.

GENERAL MANAGER - HOMESTEAD VILLAGE - Lari

(2021)

GENERAL MANAGER - WHITE ROCK RESORT - Chaka

(2018 - 2021)

• managing the hotel management team (HOD'S) and overall running of the hotel to deliver an excellent guest experience
• Holding regular briefing and meeting with head of departments
• ensure full compliance to hotel operating controls SOP policies and service standard
• Developing improvement actions and carry out cost savings
• Closely monitor the hotel business reporting controls on daily basis and take decisions accordingly
• Ensure breakfast for room patrons is prepared and served on time
• Prepare a monthly financial report
• Hiring key staffs
• Being accountable and take ownership of all guest complaints

MANAGER - HOMELAND LOUNGE NAIROBI - Nairobi

(2015 - 2017)

• Ensuring the right staffing levels
• Delegating to department heads
• Tackling matters arising in departments
• Leading in sales drive
• Ensuring security of cash and other company property
• Ensuring facility's cleanliness and safety
• Direct involvement in marketing of the business both internally and externally
• Facilitating prompt maintenance on breakdowns within the facility
• Managing the entire staff
• Periodically passing through kitchen and stores to check on operational process
• Leasing with DJs and directors on entertainment and events
• Ensuring general security of the premises in conjunction with the security head
• Ensuring all stock records are up to date
• Liaising with account department to ensure daily banking of sales cash
• Ensuring staff monthly salaries are prepared on time by accounts department
• Briefing and reporting to the company directors on regular basis

HOTEL MANAGER - BEST COUNTRY PIZZA NAKURU - Nakuru

(2007 - 2014)

• Assign workers their duties and inspect work for conformance to prescribed standards of cleanliness
• Investigate complaints and take corrective action
• Take inventories of stock to ensure adequate supplies
• Evaluate records to for cast personal requirements
• Make recommendations to improve service and ensure more efficient operations
• Examine building to determine need for repairs or replacements of furniture or equipment, and make recommendations to the management
• Attend staff meetings to discuss company policies and patrons' complaints
• Issue supplies and re-equipment to workers
• Overall running of the hotel
• Hiring and management of the hotel management team
• Allocating budgets resource
• Coordinating the hotel operations
• Monitoring and motivating staffs
• Ensuring good customer service
• Engaging with vendors
• Chairing hotel meetings and briefings

ASSISTANT FnB MANAGER - SAROVA SHABA GAME RESERVE - Isiolo

(2003 - 2006)

• Ensuring proper running of day to day hotel operations
• Passing timely information to the FnB manager
• Ensuring guests belongings are properly secured
• Ensuring adequate stocking or bar and restaurant
• Ensuring timely breakfast service of the loge guests

Diploma - Hotel Management - KENYA UTALII COLLEGE (1998 - 2001)

Kenya Certificate of Secondary Education - AGUTHI HIGH SCHOOL (1993 - 1996)

Kenya Certificate of Primary Education - NTURUKUMA PRIMARY SCHOOL (1983 - 1992)