Product Management Consultant at Alatech Limited (2024-11 – Present)
Led product strategy and roadmap planning for insurance claims management systems
- Led product strategy and roadmap planning for insurance claims management systems
- Drove end-to-end product development cycles, coordinating cross-functional teams to meet delivery milestones
- Conducted insurance claims systems business analysis to identify requirements and improve system functionality
- Managed project monitoring, supervision, and coordination to ensure on-time delivery
- Collaborated with stakeholders to align product goals with business objectives
- Produced comprehensive project documentation and status reports for executive review
Project Management Consultant at Pathways Technologies Limited (2023-10 – 2024-10)
Managed full project lifecycle including planning, monitoring, supervision, and coordination of healthcare IT implementations
- Managed full project lifecycle including planning, monitoring, supervision, and coordination of healthcare IT implementations
- Performed business analysis on insurance healthcare management systems to capture and document requirements
- Oversaw a team of developers delivering the Minet Healthcare System project, ensuring quality and deadline adherence
- Managed client expectations and business goals, coordinating product releases and system deployments
- Produced detailed project documentation and progress reports for stakeholders
Business Activation Manager at Faru Health (2022-09 – 2023-07)
Planned, developed, and managed multiple client projects, defining scope, schedule, and budget parameters
- Planned, developed, and managed multiple client projects, defining scope, schedule, and budget parameters
- Defined departmental objectives and led resource allocation, risk assessment, and scope management
- Developed communication platforms and reporting frameworks to keep clients and stakeholders informed
- Managed client relationships through regular updates, addressing inquiries and ensuring account satisfaction
- Coordinated cross-departmental collaboration to meet client deliverables and product deployment goals
Deputy Constituency Returning Officer at Iebc (2022-06 – 2022-08)
Recruited and trained constituency-level electoral staff for the 2022 General Elections
- Recruited and trained constituency-level electoral staff for the 2022 General Elections
- Oversaw conduct of the 2022 General Elections at the constituency level, ensuring compliance with electoral procedures
Project Manager at Sycom Africa Ltd (2020-01 – 2022-05)
Planned, monitored, and evaluated healthcare systems implementation projects across Africa and Jamaica
- Planned, monitored, and evaluated healthcare systems implementation projects across Africa and Jamaica
- Identified project risks and implemented mitigation strategies to safeguard delivery timelines and quality
- Managed project financials and budgets, ensuring cost-effective resource utilization
- Led training and development programs for system implementation engineers and project teams
- Conducted system audits and data analysis to validate implementation quality
Head of Client Services at Sycom Africa Ltd (2017-01 – 2019-12)
Oversaw customer support and satisfaction for all company software products
- Oversaw customer support and satisfaction for all company software products
- Developed training manuals, SOPs, and tools to upskill the client services team in customer relations and support
- Coordinated with the development team to resolve client support cases efficiently
- Managed product deployment across Kenya, sub-Saharan Africa, and the Caribbean
Implementation Engineer at Sycom Africa Ltd (2014-05 – 2016-12)
Deployed company products and delivered user training at client sites across multiple regions
- Deployed company products and delivered user training at client sites across multiple regions
- Documented client processes and gathered business requirements to support system configuration
- Administered MSSQL Server: developed and modified stored procedures, cleaned and transformed data to improve reporting accuracy
- Resolved database and system performance issues to maintain uptime and reliability
- Coordinated third-party system integrations for client deployments
- Collected, organized, and interpreted user behavior data to support product improvement
