John Mburu

Results-driven Product and Project Management professional with 10+ years of experience in management information systems, healthcare technology, and data analytics. Proven track record of leading cross-functional teams, managing end-to-end project lifecycles, and delivering software solutions across Africa and the Caribbean. Skilled in stakeholder engagement, business analysis, and data-driven decision-making.

Product Management Consultant at Alatech Limited (2024-11 – Present)

Led product strategy and roadmap planning for insurance claims management systems

• Led product strategy and roadmap planning for insurance claims management systems
• Drove end-to-end product development cycles, coordinating cross-functional teams to meet delivery milestones
• Conducted insurance claims systems business analysis to identify requirements and improve system functionality
• Managed project monitoring, supervision, and coordination to ensure on-time delivery
• Collaborated with stakeholders to align product goals with business objectives
• Produced comprehensive project documentation and status reports for executive review

Project Management Consultant at Pathways Technologies Limited (2023-10 – 2024-10)

Managed full project lifecycle including planning, monitoring, supervision, and coordination of healthcare IT implementations

• Managed full project lifecycle including planning, monitoring, supervision, and coordination of healthcare IT implementations
• Performed business analysis on insurance healthcare management systems to capture and document requirements
• Oversaw a team of developers delivering the Minet Healthcare System project, ensuring quality and deadline adherence
• Managed client expectations and business goals, coordinating product releases and system deployments
• Produced detailed project documentation and progress reports for stakeholders

Business Activation Manager at Faru Health (2022-09 – 2023-07)

Planned, developed, and managed multiple client projects, defining scope, schedule, and budget parameters

• Planned, developed, and managed multiple client projects, defining scope, schedule, and budget parameters
• Defined departmental objectives and led resource allocation, risk assessment, and scope management
• Developed communication platforms and reporting frameworks to keep clients and stakeholders informed
• Managed client relationships through regular updates, addressing inquiries and ensuring account satisfaction
• Coordinated cross-departmental collaboration to meet client deliverables and product deployment goals

Deputy Constituency Returning Officer at Iebc (2022-06 – 2022-08)

Recruited and trained constituency-level electoral staff for the 2022 General Elections

• Recruited and trained constituency-level electoral staff for the 2022 General Elections
• Oversaw conduct of the 2022 General Elections at the constituency level, ensuring compliance with electoral procedures

Project Manager at Sycom Africa Ltd (2020-01 – 2022-05)

Planned, monitored, and evaluated healthcare systems implementation projects across Africa and Jamaica

• Planned, monitored, and evaluated healthcare systems implementation projects across Africa and Jamaica
• Identified project risks and implemented mitigation strategies to safeguard delivery timelines and quality
• Managed project financials and budgets, ensuring cost-effective resource utilization
• Led training and development programs for system implementation engineers and project teams
• Conducted system audits and data analysis to validate implementation quality

Head of Client Services at Sycom Africa Ltd (2017-01 – 2019-12)

Oversaw customer support and satisfaction for all company software products

• Oversaw customer support and satisfaction for all company software products
• Developed training manuals, SOPs, and tools to upskill the client services team in customer relations and support
• Coordinated with the development team to resolve client support cases efficiently
• Managed product deployment across Kenya, sub-Saharan Africa, and the Caribbean

Implementation Engineer at Sycom Africa Ltd (2014-05 – 2016-12)

Deployed company products and delivered user training at client sites across multiple regions

• Deployed company products and delivered user training at client sites across multiple regions
• Documented client processes and gathered business requirements to support system configuration
• Administered MSSQL Server: developed and modified stored procedures, cleaned and transformed data to improve reporting accuracy
• Resolved database and system performance issues to maintain uptime and reliability
• Coordinated third-party system integrations for client deployments
• Collected, organized, and interpreted user behavior data to support product improvement

MBA in Management Information Systems – Kenyatta University (2020-01 – 2020-01)

Bachelor of Commerce in Finance – Kenyatta University (2010-09 – 2014-07)

Kenya Certificate of Secondary Education (K.C.S.E) – Njiiri School (2006-02 – 2009-12)