John Mungai
IT/ Customer Support Manager
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About
Dedicated and versatile ICT professional with experience in IT support, customer service, sales and marketing, and digital media production. Skilled in handling customer inquiries through multiple platforms, providing technical support, and creating engaging marketing materials. Experienced in IT and computer applications while helping organizations improve efficiency and customer satisfaction. A motivated team player with strong communication, problem-solving, and public speaking skills.
Experience
Customer Support Manager (Remote) at Carnivore Society (2025-08 – 2026-03)
Managed daily customer support operations for Australian meat supplier
- Managed daily customer support operations including email enquiries, order issues, refunds, and delivery coordination.
- Responded to high volumes of customer enquiries while maintaining fast response times and high satisfaction.
- Handled complaints and negative reviews, resolving issues professionally to maintain brand reputation.
- Processed and adjusted customer orders, including weight changes, product substitutions, and pricing updates.
- Coordinated with logistics and suppliers to confirm product availability and delivery schedules.
- Managed order tracking, delivery rescheduling, and shipping enquiries across Australia.
ICT Lecturer / Instructor at Elohim Business & Technical College (2023-09 – 2025-07)
Taught general computing and digital literacy to students
- Taught general computing and digital literacy.
- Trained students in Microsoft Office applications (Word, Excel, PowerPoint).
- Delivered lessons on communication skills and computer usage.
- Assisted students with practical ICT skills and assignments.
Sales & Marketing Agent at iNet Africa (2023-03 – 2023-08)
Identified and recruited potential clients for internet services
- Identified and recruited potential clients for internet services.
- Responded to customer inquiries and provided product information.
- Managed weekly sales booth operations and promoted company services.
- Maintained records of sales and tracked inventory of promotional items.
- Assisted customers by submitting support requests for technical issues.
Technical Support & Media Specialist at Tsavo Media Group (Rebranded to Noma Creatives) (2022-01 – 2022-04)
Provided technical support and created digital media content
- Provided technical support for computer systems and office equipment.
- Edited videos and photos for media and marketing projects.
- Designed marketing materials including posters and promotional graphics.
Education
Diploma in Information Communication Technology – Coast Institute of Technology (2022)
Certificate in Videography (Short Course) – JUSNET BUSINESS INSTITUTE (2020)
Certificate in Graphic Design (Short Course) – JUSNET BUSINESS INSTITUTE (2019)
Kenya Certificate in Secondary Education in Secondary Education – Barani Secondary School (2018)
