John Mutie

I am a detail-oriented professional with a Bachelor of Science degree in ICT. With a passion for addressing hunger and promoting food security, I am dedicated to supporting the World Food Programme (WFP) in Kenya in achieving its Country Strategic Plan (CSP) goals. My expertise lies in leveraging my ICT knowledge to enhance monitoring and evaluation (M&E) field processes. I excel at reviewing reports for timeliness, completeness, and quality, utilizing my strong attention to detail and technical acumen. By developing frameworks, maintaining an online system for tracking progress, and providing technical support to field offices, I ensure accurate data collection and analysis. With a collaborative mindset, organizational skills, and proficiency in English and Kiswahili, I am committed to contributing to WFP's mission of alleviating hunger and ensuring sustainable food security through the effective use of ICT.

Professional Experience

1. Digital Skills Trainer: AYEAC KITUI SOUTH (May 2022 to Date)

• Designed and delivered training programs to enhance digital skills and technical knowledge for clients and employees of Ajira Digital Kenya.
• Conducted training sessions in-person and virtually using various instructional methods.
• Developed training materials, including user manuals, tutorials, and multimedia presentations.
• Assessed training needs, created training plans, and evaluated the effectiveness of training initiatives.
• Collaborated with subject matter experts to align training content with industry best practices and emerging trends.

1. Research Officer: IPSOS Company (February 2022 to April 2022)

• Conducted data collection, tallying, and interviews in fieldwork settings.
• Identified areas for research to increase knowledge in specific fields.
• Prepared research proposals, sought funding, and submitted applications.
• Planned and performed experiments and surveys, collected and analyzed data.
• Interpreted data analysis results, presented findings to committees, and wrote reports and papers.
• Collaborated with research teams, industry stakeholders, and government agencies.

1. System Administrator: Kitui County Government (2021)

• Oversaw the administration and maintenance of computer systems, networks, and servers.
• Installed, configured, and maintained hardware and software components.
• Conducted regular system updates and patches to ensure optimal performance and security.
• Monitored system performance, identified and resolved issues promptly.
• Implemented data backup and disaster recovery plans.

1. Technical Account Manager: Africa Incubator Limited (July to August 2020)

• Managed a portfolio of key client accounts, addressing their technical needs.
• Provided expert advice on best practices and evaluated the product value for clients.
• Collaborated with cross-functional teams to develop and implement customized technical solutions.
• Conducted meetings and presentations to update clients, identify opportunities, and address concerns.
• Identified upsell and cross-sell opportunities within existing client accounts.
• Created a customer support environment, developed product documentation, and provided software development support.
• Participated in product feedback, change management, and testing activities.

1. Research Officer: Africa Incubation Limited – Upper Hill (November 2018 to June 2019)

• Gathered information and assessed market feasibility for a new system.
• Actively listened to potential customers, analyzed their requests, and generated reports.
• Managed research work independently, ensuring high productivity.
• Participated in the product development cycle and conducted testing and debugging.
• Applied critical thinking, research methods, and data analysis to identify opportunities for improvement.

EDUCATION BACKGROUND

• Bachelors of Science Information Communication and Technology: Laikipia University; August 2014 to December 2019

• CCNA Certification: 2018
• Internet of Things Certification: 2018
• Python Certification: 2018
• PHP Certification: 2018