John Mutinda

Highly analytical and detail-oriented Operations Professional specializing in managing high-risk customer portfolios, validating complex corporate structures (UBO), deploying automated KYC/AML systems, and bridging the gap between 1st-line front office operations and 2nd-line regulatory frameworks. Proven track record of auditing internal controls, implementing strict regulatory guidelines (CMA, IRA), and safeguarding financial institutions against sanctions, operational, and financial crime risks within zero-tolerance environments.

LEAD OPERATIONS OFFICER at INGOT BROKERS (2025-01 – Present)

• Collaborated closely with Global Compliance team to implement the AML Screening Escalation SOP. Building and implementing clear workflows for regulatory accountability.
• Deployed to oversee the customer experience desk to ensure all front-line client communications and interactions adhered strictly to regulatory conduct rules while completely overhauling the investor complaint register under CMA guidelines to eliminate systemic operational risks.
• Acted as the primary interdepartmental liaison across the front office, technical back office, and regional stakeholders to streamline trading workflows, maintaining a 100% KYC/AML satisfaction rate by resolving complex ultimate beneficial owner (UBO) verification journeys.

SENIOR ACCOUNT MANAGER at INGOT BROKERS (2023-07 – 2025-01)

• Pivotal collaborator in the strategic B2B partnership framework between HISA and INGOT Brokers; successfully structured the integration of high-risk derivative and capital market products into the HISA ecosystem in strict alignment with CMA regulatory thresholds.
• Collaborated with engineering, operations, and product teams to oversee the compliance controls of the mobile app, ensuring client communications, product announcements, and onboarding disclosures met strict market conduct regulations.

DEPOT SALES AND OPERATIONS MANAGER at M-Gas (2022-08 – 2023-02)

• Spearheaded the complete operational and risk management of a high-risk LPG distribution depot, enforcing strict adherence to national safety, operational, and environmental standards under the Occupational Safety and Health Act (OSHA).

MEMBER OF THE MANAGEMENT BOARD at Our Lady of Nazareth Primary School (2019-07 – 2022-07)

• Nominated to the Board to represent special interests and chaired the Strategic Development Subcommittee; strictly adhered to national educational and financial institutional codes of conduct to protect institutional capital.

BUSINESS DEVELOPMENT MANAGER at Yellow Insurance Agency (2019-11 – 2022-06)

• Accelerated revenue generation through strategic B2B channel acquisitions and cross-selling high-value insurance products; leveraged insights from InsurTech Bima Lab Accelerator Program to pioneer digital-first distribution strategies, expanding agency's retail footprint and marketability.

ICT SUPERVISOR at Kenya National Bureau of Statistics (2019-08 – 2019-09)

• Trained over 230 field staff in large-scale data collection operations, enhancing data accuracy and operational efficiency through a structured training program.

MARKETING SPECIALIST at China Furniture and Ceramic City (2018-08 – 2019-05)

Investment Operations Certificate: Regulations and Market Practice (Kenya) in Securities & Investment – The Chartered Institute for Securities & Investment (The CISI) (2026-07)

Certified Investment and Financial Analyst (CIFA) in Investment and Financial Analysis – Institute of Certified Investment and Financial Analysts (2025-09)

Investment Operations Certificate: International Introduction to Securities & Investment (Kenya) in Securities & Investment – The Chartered Institute for Securities & Investment (The CISI) (2025-04)

Management Development Program: Management Development Program in Management – Africa Management Institute (AMI) (2022-12)

BSc.

Actuarial

Science in Actuarial Science – Jomo Kenyatta University of Agriculture and Technology (2015-01)