John Mutua

Passionate and dedicated media professional with a Diploma in Journalism and Media Studies and a Certificate in Digital Journalism. Experienced in radio production, content creation, and audience engagement. Skilled in communication, storytelling, and presentation, with a strong interest in news anchoring and broadcast media. Currently working in a fast-paced professional environment, enhancing attention to detail, accuracy, and real-time communication skills.

Operations Customer Expert (Captioning/ASR) at Teleperformance Kenya (2026-02 – Present)

Real-time captioning and content accuracy specialist using ASR tools

• Perform real-time captioning using ASR (Automatic Speech Recognition) tools
• Edit and correct captions to ensure accuracy, clarity, and proper grammar
• Handle speech disfluencies and ensure meaningful communication for accessibility
• Maintain high attention to detail in a fast-paced environment
• Work under strict timelines while ensuring quality output

Call Centre Agent (Customer Support) at 4G Capital Ltd (2025-07 – 2025-10)

Customer support specialist handling loans, repayments, and account inquiries

• Handled inbound and outbound customer calls regarding loans, repayments, and account inquiries
• Assisted customers who experienced system issues after loan repayment and ensured timely resolution
• Provided accurate information while maintaining professionalism and empathy
• Maintained proper customer records and followed company procedures
• Achieved high customer satisfaction through effective communication and follow-ups

Loss Control Officer at Falcon Asset Protection Limited (2024-05 – 2025-06)

Client compliance and verification specialist

• Conducted client follow-ups and verification to ensure compliance with company policies
• Communicated clearly with clients to resolve issues related to accounts and documentation
• Strengthened customer trust through professional engagement

Intern - Radio at Kenya Broadcasting Corporation (KBC) - Radio Taifa (2023-01 – 2023-03)

Radio production and content development intern

• Participated in radio programs and content development
• Engaged in public awareness programs (health, social issues)
• Developed strong communication and presentation skills
• Assisted in scripting and program coordination

Diploma in Journalism & Media Studies – Jodan College of Technology (2020 – 2022)

K.C.S.E in Secondary Education – St. Teresa Miseleni Secondary School (2015 – 2018)