Director of Sales - PGA Commercial Real Estate East Africa - Nairobi
(2022-01)
- Lead and oversee a high-performing sales division of 200+ professionals across Kenya, Uganda, and Tanzania, ensuring alignment with the company's growth strategy and market positioning in the East African real estate sector.
- Spearhead client acquisition, relationship management, and retention of key corporate and high-net-worth clients, contributing to repeat business and long-term leasing and sales contracts.
- Identify new market opportunities, forge strategic partnerships, and lead regional expansion initiatives that increase brand visibility and market share.
- Collaborate with C-level executives on pricing models, sales forecasting, and go-to-market strategies, providing market intelligence and actionable insights.
- Mentor and train sales managers, ensuring continuous professional development, performance reviews, and succession planning within the sales force.
- Implement KPIs, CRM tools, and reporting structures that promote transparency, track performance, and optimize pipeline conversion rates.
- Partner with marketing, legal, and project development teams to ensure seamless launch and sale of high-value real estate projects across major urban centers in East Africa.
- Champion a client-first culture and a consultative sales approach, aligning value propositions with investor needs and regional investment trends.
- Ensure compliance with real estate regulations, cross-border business protocols, and ethical sales practices in all jurisdictions of operation.
- Drove revenue accountability through rigorous reporting systems, P&L oversight, and board-level performance reviews.
- Led regulatory and stakeholder engagement efforts across multiple jurisdictions, ensuring compliance with local land, planning, and investment laws across Kenya, Uganda, and Tanzania.
Sales Manager - Madison Insurance - Nairobi
(2018-07 - 2021-11)
- Provide strategic leadership and hands-on execution of sales operations across Life, General, and Medical insurance portfolios, managing over 400 sales professionals spread across regional branches, agency networks, and strategic distribution partners.
- Oversee a diversified multichannel distribution model including direct sales, brokers, bancassurance, and digital platforms, ensuring national and cross-border alignment in Kenya and selected East African markets.
- Drive achievement of key KPIs including USD 2M in annualized premiums, 1,000+ active life policies, and a persistency rate exceeding 85% through high-impact sales strategies and performance-driven culture.
- Collaborate closely with underwriting, claims, actuarial, and product development teams to align field execution with market demands and regulatory standards.
- Direct and refine a robust performance management framework with clear sales targets, reward mechanisms, coaching models, and talent development pipelines across all regions.
- Take ownership of financial management functions including national sales budgeting, revenue forecasting, expense controls, profitability analysis, and portfolio margin optimization.
- Leverage advanced digital tools and CRM platforms to automate pipeline tracking, optimize conversion cycles, and elevate client servicing standards.
- Cultivate and maintain high-level relationships with institutional clients, brokers, corporate accounts, and retail customers, while also expanding new market segments and strategic partnerships.
- Spearhead regional expansion and oversee cross-country sales initiatives, driving harmonization of processes, compliance standards, and customer experience across borders.
- Ensure full compliance with all Insurance Regulatory Authority (IRA) policies, internal audit protocols, and international best practices in insurance sales, ethics, and client confidentiality.
- Act as a key executive representative in board-level discussions, industry events, and policy development forums, positioning the company as a market leader in innovation, integrity, and sustainable growth
Assistant Procurement Manager - University of Nairobi, Enterprise & Services - UNESS - Nairobi
(2015-05 - 2018-07)
- Managed strategic sourcing, vendor selection, tendering, contract negotiations, and supplier performance in strict adherence to the Public Procurement and Asset Disposal Act (PPADA).
- Spearheaded cross-departmental procurement planning to align acquisition strategies with academic calendars, capital projects, donor-funded initiatives, and emergency requisitions.
- Oversaw procurement for complex categories including ICT infrastructure, lab equipment, library resources, construction works, and consultancy services.
- Led due diligence on suppliers and contractors, enforcing strict quality, delivery, and ethical standards aligned with government and donor regulations.
- Collaborated with internal audit, legal, and finance teams to ensure clean procurement audits, accurate reporting, and timely budget utilization.
- Championed digital transformation by initiating the automation of procurement records, supplier databases, and e-tender platforms, resulting in improved efficiency and reduced lead times.
- Represented the procurement department in university management committees, project boards, and oversight forums, advising on budgetary control, value-for-money analysis, and contract risk mitigation.
- Trained and mentored junior procurement officers and departmental users on procurement compliance, category management, and best practices in public sector procurement.
Direct Sales Representative - African Finance Business - AFB - Nairobi
(2013-08 - 2013-08)
- Promoted and sold a range of consumer finance products including personal loans, credit cards, and asset financing solutions to individual and small business clients across Nairobi.
- Conducted field activations, customer outreach, and lead generation in retail outlets, markets, and high-footfall locations to drive customer acquisition.
- Educated prospective customers on product benefits, terms, and repayment structures, ensuring full compliance with internal policies and regulatory guidelines.
- Collected and verified client documentation, performed basic credit screening, and submitted applications to underwriting teams for approval.
- Provided post-sales support to ensure client satisfaction, encourage repeat business, and resolve any product-related issues in collaboration with customer service teams.
- Participated in product training, market research, and team briefings to stay updated on evolving product features and competitive offerings.
- Built foundational skills in relationship management, territory planning, financial literacy, and ethical sales conduct.
