Johnkings Owuor

A Data Analyst obsessed with data analysis and visualization. Building meaningful insights is what I live for and I believe every information can be perceived differently and provide different meaningful insights.

Billing Assistant 

Nairobi City Water and Sewerage Company 

02/2016 - Present, Nairobi, Kenya

• Leadership: I have successfully managed a team of five individuals, fostering collaboration and teamwork to consistently achieve monthly targets and enhance overall performance. 
• Business Analysis: One of my key responsibilities has been to identify and address bill irregularities, ensuring billing accuracy and customer satisfaction. 
• Innovative Solutions: I have actively contributed innovative ideas and insights to reduce erroneous bills by 60% and decrease customer complaints by 70%. 
• Problem Solving: By analyzing patterns and identifying root causes of billing issues, I have implemented effective solutions, leading to significant improvements in billing accuracy and customer satisfaction.

Bachelor of Commerce (BCom) 

University of Nairobi

05/2011 - 12/2019, Nairobi, Kenya

• Majored in Finance. 
• Played the Fly-half position in the school rugby team.