Johnmark Ekesa

My name is Johnmark Ekesa. I have more than 9 years of interacting with customers, having worked with Safaricom PLC as a Fixed Central Dispatch Engineer for 3 years, Team leader at SPTL Kenya for 2 years, Field Supervisor at Masaba Services for 2 years, and Assistant Team leader at Voacom networks Ltd for 2 years. I have knowledge of various Customer management tools including CRM, BMC, Zendesk, Synchro team and NMS, and I am confident that my expertise qualifications and experience would be a valuable asset to any company.

I have patience and a "people-first" attitude, positive, able to listen to customer complaints and queries and reason with them from a professional point of view to give solutions. I am also adaptable, calm and empathetic, whereby am able to give attention to people and make them feel listened to, through good listening and communication skills. I am a multitasker, prioritizer, and time manager.

I am reliable, hardworking, competent and always ready to face challenges. I am a team player and always ready to learn new skills in the competitive and innovative world. I work smart, guided by the desire to utilize the best of the available resources with the aim to increase output and minimise on wastages.

I have more than 9 years of interacting with customers, having worked with Safaricom PLC as a Fixed Central Dispatch Engineer for 3 years, Team leader at SPTL Kenya for 2 years, Field Supervisor at Masaba Services for 2 years, and

Assistant Team leader at Voacom networks Ltd for 2 years. I have knowledge of various Customer management tools including CRM, BMC, Zendesk, Synchro team and NMS, and I am confident that my expertise qualifications and experience would be a valuable asset to your company.

I have patience and a "people-first" attitude, positive, able to listen to customer complaints and queries and reason with them from a professional point of view to give solutions. I am also adaptable, calm and empathetic, whereby am able to give attention to people and make them feel listened to, through good listening and communication skills. I am a multitasker, prioritizer, and time manager.

I have a degree in Natural Resource Management from Chuka University, having graduated with 2nd class Upper division, and HCIA Datacom Certification from Huawei Technologies.