Johnpaul Benedict

3 years experience in the telecommunications cable industry covering Nairobi metropolitan as an Engineer assistant, Technical/Network Supervisor and an Advanced Technician. Quick learner, detail oriented with ability to identify, analyze, and solve problems. Well versed at installing network equipment, task monitoring (from inception, design, planning, deployment, testing and handover within desired timelines) and evaluating network operations, answering to customer inquiries, and faults diagnosis.

Knowledgeable in hardware, software, fiber optics and switching.

Motivated Team Leader, dependable, intelligent, well organized, accepts new challenges, with ability to perform duties with accuracy and consistency.

1. Assistant Engineer

March 2019 to date

Hirani Telecommunications

• Supervised OSP cable laying, termination, jointing and handing over.
• Complete testing via OTDR and Laser and characterization of optical fiber cable before and after deployment and its power budgeting, block wiring, structure cabling.
• Rack installation
• Handled Fusion splice SM fiber optic cables to include terminate various types of fiber optic connectors (SC, and LC).
• Installed closures on all types and sizes of cable.
• Participated in residential and commercial fiber installation – FTTH, FTTB.
• Restored down customer links in time to prevent extensive downtime.
• Handled customer complaints.
• Site visiting before installation, Preparing for each and every installations place with sketch map that helps in easy identification of location.

1. Support Technician

2016 to 2018

Freelance

• Diagnosis of desktop and laptop and application issues and resolving them
• Installing operating systems and other feature software

1. Attaché

May to August 2018

NHIF Kitengela

• Administering the IT department’s policies and procedures
• Helped resolve faults occurring in the operation of hardware and software and in those that required greater installation expertise.
• Communicating and negotiating with users, specialists and other staff.
• Network connectivity troubleshooting, ping, tracert, telnet.
• Responsible for communication protocols, configuration, integration & security.
• Investigating, diagnosing and resolve all network problems.
• Maintaining pre-packaged software applications on the LAN.
• Reported details of all hardware items in use and those removed for management records update.
• Responded to instructions on installation and removal of hardware and software in the systems.
• Coached new attachés.
• Assisted in specifying new ICT equipment for purchase.

2014 to 2018

Maseno University

BSc. Computer Technology

Grade: Second Class Honours Upper Division