Jolanta Noela

I am a young innovative and dedicated individual, with over three-year administrative experience, customer service and experience. Having worked for different companies with different customer orientation has exposed my customer service approach to individuals from different age groups, ethnicity, social class and races. We have special needs, and every individual do not just need an exemplary service delivery but also a customized service to meet our expectations. an organization who gives a top-notch customer service gets the highest productivity margin.

Referrals are the best business advert mode, and this can only be achieved by having friendly administrators who gives a remarkable first impression to the clients. I bring positive attitude to you.

• April2024 to Date

Corporate communications -Loaning Board The duties include, responding to inquiries from emails, social media, calls and in- person, coordinate with the back office to ensure excellent customer experience and teamwork.

• October 2023 to April 2024

Customer care/ administrator in a Medical Clinic

This involved three office stations, customer care administration as well as front desk

• October2022toOctober2023

Administrator/Customer Care in an international School.

This involved administrative duties and customer care roles. It includes preparing schedules, responding to emails and calls, coordination and planning of school events and meetings.

• May2022toOctober2022-Hotel Sector

Trained in various parts of hospitality, both doing the work and managing teams.

This covered different areas like front desk, customer service, food and drinks, house management, sales, buying supplies, managing people, and cashiering.

• September 2021 to May-Hospitality Sector.

Interim head of front desk.

This role included schedule preparations, facilitating trainings and handling guest complains, team leading and preparations of department reports as well as attending departmental meetings.

• May 2021 to September 2021-Hospitality Sector.

Trained in all areas of hospitality, from doing the work to leading teams. This covered front desk, customer service, sales, marketing, buying supplies, managing people, and handling finance

Bachelor's degree in hospitality and Institutional Management.

Cutomer service experience

Front Office Management.

Facility management

Customer Orientation