Jonathan Kiprono

I am a passionate self-motivated professional in the tech scope with expertise in ICT Support, data engineering, software support engineering, data wrangling and data analysis. I am committed to achieving goals and have keen ability to internalize raw ideas and concepts bringing them to life. I bring on board an optimistic and hardworking approach to my work with a collaborative spirit that makes me an effective team player.

Adept in leveraging new technologies in problem-solving, I have proven analytical abilities allowing me to learn and adapt to new advancements quickly. I am dedicated to delivering innovative and forward-thinking solutions, with expertise in complex problem-solving abilities, data manipulation and technology integration.

ICT OFFICER at Ministry of Interior - eCitizen Services (2024-01 – Present)

As part of the technical team, I contribute to building secure, scalable, and efficient data systems that support millions of citizens in accessing government services online. My roles and achievements included:

• Data Pipeline Deployment & Optimization – Designed and deployed automated data pipelines to integrate and ensuring real-time synchronization and consistency.
• Data Warehouse Development – Contributed to the design and implementation of a centralized data warehouse, enabling advanced analytics and improved decision-making across ministries.
• ETL/ELT Workflows – Built and maintained ETL processes to extract, transform, and load structured and unstructured data from APIs, databases, and external systems into reporting layers.
• Data Security & Compliance – Implemented secure data frameworks, VPNs, and access control measures to ensure data confidentiality, integrity, and compliance with government regulations.
• Data Reporting & Insights – Developed reporting pipelines and dashboards to track service usage reducing inefficiencies and improving service delivery.
• Cybersecurity Awareness – Researched and applied best practices in data security to protect citizen data, mitigate threats, and enhance resilience against cyberattacks.

ICT INTERN at KENYA REVENUE AUTHORITY (2023-01 – 2023-12)

Kenya Revenue Authority is a government institution whose mandate is to assess, collect and account for all revenues due to the government of Kenya, playing a crucial role in the country's economic stability and growth. Placed under the ICT department, I performed the following roles as an ICT Intern:

• Technical Support: Resolved user issues by providing timely and effective technical assistance
• Network Troubleshooting: Diagnosed user issues by providing timely and effective technical assistance
• System optimization: Upgraded systema to improve performance and security
• Software Management: Installed and configured software solutions to meet organizational needs
• Hardware setup: Setup and maintained hardware to support IT infrastructure and operations
• Documentation: Maintained detailed records of technical issues and solutions for future reference
• Preventive Maintenance: Conducted routine IT maintenance to ensure systems operating at secure communication
• LAN Maintenance: Monitored and maintained the Local Area Network(LAN) for stability and secure communication
• System Updates: Implemented operating system and application updates to enhance security compatibility

Bachelor of Science in Computer Science – St Paul's University Limuru (2019 – 2022)

Diploma in Computer Science – St Paul's University Limuru (2017 – 2018)

Kenya Certificate of Secondary Education – Turbo School (2013 – 2016)